Mental Health Worker I - CONTINUOUS

The Department of Mental Health (DMH) is seeking dynamic candidates who will provide direct care services to individuals by participating in and instructing activities of daily living including, but not limited to personal care, community integration and recreation/leisure to ensure daily needs, rehabilitation needs, and human rights are met.

Mental Health Workers treat all patients with dignity and respect through interactions which affirm the individual’s needs and preferences and by optimally integrating their perspective into all facets of care.

Please note, salary does not include shift differentials

1 st shift 7:00am-3:30pm

2 nd shift 3:00pm-11:30pm

3 rd shift 11:15pm-7:15am

Employees in this position will be required to work mandatory overtime

Duties and Responsibilities (these are a general summary and not all inclusive):

• Assists with activities of daily care, treatment and rehabilitation of homeless and mentally ill individuals.
• Administers and/or assists clients in self-medication by following specific instructions concerning appropriate treatment as instructed by licensed medical personnel and/or MAP policies/procedures.
• Assists professional or medical staff in providing services to clients as needed including, but not limited to obtaining prescription medications, participating in treatment plans, waiting for transportation services, etc.
• Promotes the development of positive social skills through modeling appropriate behaviors and intervening when inappropriate behaviors are observed; ensure all human rights are met.
• Assists in the general cleaning of residence and/or facility by performing housekeeping tasks to maintain a clean and safe environment.
• Supports clients in scheduling appointments by providing guidance, necessary documentation, and providing transportation to aid in accessing appropriate and necessary services.
• Attends and participates in all interdisciplinary meetings including, but not limited to, intershift, supervision, treatment planning, and training seminars.
• Communicates individuals’ progress or regress by verbally reporting to the supervisor or designee, participating in treatment plan and nursing care plan meetings to ensure continuity of patient care.
• Documents observations and notes in clients’ records as directed to provide written follow through of verbal reports; updates forms as needed.

Required Qualifications:

• Ability to follow written and oral instructions.
• Capacity to perform basic mathematics.
• Proven ability to gather information through observing and questioning individuals.
• Talent for communicating effectively in oral expression, writing clearly and concisely, and developing ideas in logical sequence.
• Skilled in interacting with people who are under emotional stress with the ability to maintain a calm manner in stressful or emergency situations.

Preferred Qualifications:

• Experience working with individuals with serious, persistent mental illness, substance abuse and/or who have experienced homelessness.
• Given the population served, bilingual or multilingual fluency.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For information regarding this requisition please contact 800-510-4122 x4

Questions or issues regarding access/login credentials to MassCareers, please contact the Mass HR ESC at 617-979-8500.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.


MINIMUM ENTRANCE REQUIREMENTS: None.


Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.

Based on assignment: Incumbents are required upon successful completion of a training program to obtain and maintain one or more of the following certifications: Cardiopulmonary Resuscitation (CPR), first aid, and Medication Administration Program (MAP) certification.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Mental Health Worker I

Primary Location : United States-Massachusetts-Tewksbury-365 East Street

Job : Direct Care

Agency : Department of Mental Health

Schedule : Full-time

Shift : Multiple

Job Posting : May 5, 2026, 8:31:58 AM

Salary : 47,798.66 - 60,444.28 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : [email protected] - 8572835830

Bargaining Unit : 02-AFSCME - Service/Institutional

Potentially Eligible for a Hybrid Work Schedule : No