Technical Support Analyst
Job Description
Job Description
IT Support Specialist
We’re seeking a skilled IT Support Specialist to join a dynamic team, providing both hands-on and remote technical assistance.
Key Responsibilities:
Deliver 60% in-person and 40% remote (phone, email, chat) support.
Rotate into a weekly 8-hour help desk shift handling tickets.
Resolve Level I incidents and escalate complex issues.
Troubleshoot hardware, software, and network problems.
Ensure issues are properly documented and resolved.
Collaborate with IT teams across security, infrastructure, and applications.
Follow and enforce IT security policies and procedures.
Contribute to the internal knowledge base.
Support ongoing service improvement efforts.
Handle multiple support tasks and projects efficiently.
Position Details:
This is a six-month contract-to-hire role supporting multiple office locations (Westborough, Holliston, Millbury, and Auburn), with occasional travel required. Some on-call, weekend work, and 3-5 hours of overtime per week may be necessary.
Benefits:
Competitive compensation
Retirement plan with employer match
Medical, dental, vision, and disability coverage
Additional voluntary benefits, including FSAs
Requirements:
1+ years of IT support experience (or 2+ years without a degree/certification)
Proficiency in Windows, Microsoft Office, Active Directory, and networking
Experience with PC imaging, email security tools, and encryption validation
Strong customer service, documentation, and troubleshooting skills
Ability to work flexible hours, be on call, and handle occasional weekend projects
Valid driver’s license, reliable vehicle, and clean driving record
Comfortable using a personal phone for work calls/texts
Must pass a background check and drug test (excluding marijuana)
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