Desktop Support Technician

Description

The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high-quality customer service and technical expertise.

Key Responsibilities

• Respond promptly to service requests and incidents via phone, email, or in person.

• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment.

• Install, configure, and upgrade hardware and software according to company standards.

• Assist users with application problems, operating systems, and network connectivity.

• Document all support activities, solutions, and updates in the ticketing system.

• Collaborate with other IT staff for escalated issues and project implementation.

• Provide guidance and training to users on IT policies, procedures, and best practices.

• Maintain inventory of IT assets and ensure compliance with security protocols.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in information technology or related field preferred.

• 1-3 years of experience in technical support or IT helpdesk roles.

• Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware.

• Strong problem-solving skills and ability to work independently.

• Excellent interpersonal and communication skills.

• Customer service-oriented attitude with attention to detail.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Physical and Work Environment Requirements

• Ability to lift and move computers, monitors, and other equipment up to 25 lbs.

• Work may require walking between offices, kneeling, or crouching to access equipment.

• Standard business hours

Additional Skills & Qualifications

1. 3-5 years of Desktop Support experience in a corporate environment

2. Must have a broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive

3. Experience using remote desktop tools like Bomgar/RDP

4. Experience supporting virtual meeting tools; preferably MS Teams

5. Experience with Service Now ticketing system

6. Must possess a strong customer service orientation.

7. Must be adaptive and flexible and have good problem-solving skills.

8. Must be able to communicate effectively both verbally and in writing.

Job Type & Location

This is a Contract position based out of Waltham, MA.

Pay and Benefits

The pay range for this position is $30.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waltham,MA.

Application Deadline

This position is anticipated to close on Dec 6, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.