Call Center

Job Description

Job Description

Customer Service Call Center Associate (Inbound/Outbound)

• Location: Stoughton, MA
• Pay: $21.00 per hour
• Job Type: Full-Time | Contract-to-Hire
• Schedule: Monday–Friday | 8:30 AM – 4:30 PM (35 hours/week)

Position Summary
The Customer Service Associate is an integral member of the team. Associates are responsible for handling a high volume of inbound and outbound calls while providing accurate information, resolving inquiries, and delivering outstanding customer service.

This role works closely with multiple departments throughout the organization and requires the ability to multitask, navigate several computer systems, and communicate professionally with consumers.

What You'll Do

• Handle high-volume inbound and outbound customer calls
• Provide information regarding the company’s programs and services
• Resolve customer questions during the first interaction whenever possible
• Research customer accounts using multiple computer systems
• Document all interactions accurately while speaking with customers
• Learn and apply program policies, procedures, and training materials
• Partner with internal departments to resolve consumer issues
• Deliver compassionate, professional, and solution-oriented customer service
• Maintain confidentiality while handling sensitive information

Required Qualifications

• High school diploma or GED or higher
• Strong customer service and communication skills
• Comfortable using multiple computer applications simultaneously
• Prior office based customer service skills taking and/or receiving calls required
• Reliable attendance and punctuality

• Previous call center experience or experience handling high-volume inbound customer service calls preferred not required
• Bilingual is a plus

Training & Work Schedule

• Full-time, 35 hours per week
• Monday–Friday
• 8:30 AM–4:30 PM
• 100% onsite training for the first 3 months in Stoughton, MA
• Contract-to-hire opportunity with long-term growth potential

Why Join?

• Competitive starting pay of $21.00/hour
• Opportunity to become a permanent employee
• Meaningful work supporting individuals with disabilities
• Stable Monday–Friday schedule
• Collaborative team environment
• Company-provided computer equipment
• Career growth within a respected nonprofit organization

Ideal Candidate
We're looking for candidates who:

• Enjoy helping people over the phone
• Thrive in a fast-paced call center environment
• Can confidently navigate multiple computer systems
• Learn new information quickly
• Stay calm and professional during challenging conversations
• Are seeking a long-term career opportunity

Hiring Process

• In-person interviews
• Standard screening and assessment for all candidates
• Multiple openings available
• Target start dates: August 21 or August 31

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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