Lead Program and Portfolio Manager

This position is responsible and accountable for the coordinated project management for multiple AI initiatives for Claims and Legal, aligned to the Claims & Legal Roadmap within the Shared Foundations Portfolio. This role provides day-to-day project management support including project planning, delivery cadence facilitation, dependency coordination, risk/issue tracking, and stakeholder communications. The Lead Program & Portfolio Manager maintains accurate reporting and initiative tracking across Confluence, this position reports to the Sr. Manager, Project Management, Claims Planning, Process, and System Department.

Position Compensation Range:

$99,000.00 - $167,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities
Ensures regular business alignment and prioritization of demand with resource and budgetary capacity. Collaborates with cross functional teams. Periodically reviews status of projects and makes adjustments as necessary.
Establishes, maintains, and provides management reporting using appropriate metrics.
Ensures effective communication with project sponsors, project managers, functional and resource managers, and other stakeholders.
Engages key stakeholders to evaluate proposed and ongoing projects based on value, risk, effort, cost and strategic alignment.
Provides formal training and support for project and portfolio management.
Develops and maintains governance tools, templates, guidelines, procedures and processes
Leads with influence and expertise.
Actively contributes to division or department leadership team.
Communicates and supports organization mission, vision, values, policies, and practices.

Specialized Knowledge and Skills Requirements
Demonstrated experience providing customer-driven solutions, support or service.
Extensive experience with project/program and portfolio management tools, methods and practices.
Demonstrated experience effectively communicating with senior leaders
Demonstrated experience with budget, metrics and other operational analyses.
Solid knowledge and understanding of operational and strategic planning.

Licenses
Not applicable.

Travel Requirements
Up to 10%.

Physical Requirements
Work that primarily involves sitting/standing.

Working Conditions
Not applicable.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

Internal candidates are encouraged to apply regardless of locationand will be considered based upon the needs of the role.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.

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