Labor Relations Representative

At Keolis Commuter Services (KCS) , we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we’re proud of the progress we have made together to deliver a best‑in‑class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard‑working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Knowledge and Experience:

• Bachelor’s degree in business administration or a related field, or equivalent education, training, and experience.
• Proven labor relations experience, ideally in the railroad industry.
• Strong knowledge of labor relations functions, including disciplinary processes, grievances, negotiations, and training.
• Familiarity with the Railway Labor Act and related labor laws, with a commitment to staying current.
• Hands‑on experience with collective bargaining agreements (CBAs).
• Proficient in labor relations functions, administrative duties, and employee relations.
• Skilled in Microsoft Office Suite.

Skills:

• Exceptional organizational and time‑management abilities.
• Excellent written and verbal communication skills, with strong interpersonal abilities.
• Critical thinking, problem‑solving, and sound decision‑making expertise.
• High ethical standards, reliability, and resilience in challenging work environments.
• Draft and manage Labor Relations‑specific documents, including Notices of Investigation, Out‑of‑Service Letters, Rescheduling Letters, and Waivers.
• Provide leadership and training on Labor Relations policies and practices.
• Maintain and audit databases for discipline, grievance, and arbitration records to ensure accuracy and completeness.
• Monitor workplace conditions to ensure compliance with legal standards.
• Respond to record and document requests from stakeholders in a timely and accurate manner.
• Create reports and presentation materials as required for various stakeholders.

Key Accountabilities:

• Lead investigations, interpret policies, analyze trends, and monitor regulatory changes in collaboration with stakeholders.
• Investigate and document union grievances and contractual issues, following established grievance procedures.
• Conduct disciplinary investigations, draft charge letters, negotiate settlements, and serve as a Charging Officer in hearings as needed.
• Collaborate with stakeholders and the Labor Relations team on policy development and review.
• Assist in the timely gathering, preparation, and maintenance of records/documents required in the administration of CBAs, including discipline, grievances, and arbitration processes.
• Support Massachusetts Commission Against Discrimination (MCAD) processes by preparing required records.
• Provide regular updates to Labor Relations managers regarding deadlines and meetings.
• Act as a liaison between field management and the Labor Relations team.
• Assist in developing and presenting Labor Relations training programs.

Administrative Responsibilities:

• Maintain accurate employee records and documentation.
• Prepare and maintain meeting minutes and other administrative correspondence.
• Participate in performance evaluation processes.
• Complete additional administrative duties as assigned.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre‑employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations on our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Required Behaviors:

• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
• Self‑Starter: Inspired to perform without outside help.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.