Fleet Operations: Application Engineer
- Serve as the first technical point of contact for robot issues across the fleet.
- Continuously monitor fleet health, availability, telemetry, and mission readiness.
- Own operational awareness across all active robots while communicating fleet status and needs to engineering and leadership.
- Balance robot availability, experiment schedules, repairs, and software releases to maximize fleet utilization.
- Perform rapid system-level troubleshooting across controls, software, hardware, networking, sensors, power systems, and infrastructure.
- Analyze logs, telemetry, system behavior, and robot performance to isolate failures.
- Determine root-cause hypotheses and drive the appropriate escalation path.
- Distinguish between software defects, controls issues, hardware failures, configuration errors, and operational problems.
- Create high-quality engineering tickets containing sufficient technical detail for efficient resolution.
- Lead technical incident response meetings during fleet-impacting events.
- Coordinate Software, Controls, Electrical, Mechanical, Manufacturing, and Repair teams during active troubleshooting.
- Drive clear ownership, priorities, action items, and follow-up.
- Communicate technical status to engineers, management, and stakeholders throughout an incident.
- Identify recurring failure modes across the fleet.
- Partner with engineering teams to improve diagnostics, health monitoring, automation, and tooling.
- Recommend process improvements that reduce downtime and improve robot reliability.
- Develop troubleshooting playbooks and operational procedures for repeatable issues.
- Act as the technical bridge between Fleet Operations and Engineering.
- Support software deployments, hardware upgrades, and configuration management.
- Coordinate repairs and validate robot readiness before returning systems to service.
- Ensure lessons learned from fleet operations directly influence future robot designs.
- A systems thinker who enjoys solving complex technical problems spanning multiple engineering disciplines.
- Comfortable operating in ambiguity while making sound technical decisions under pressure.
- Able to quickly narrow problems without immediately jumping to conclusions.
- An exceptional communicator who can translate technical information for engineers, technicians, and leadership.
- Highly organized with the ability to manage multiple high-priority issues simultaneously.
- Naturally collaborative and comfortable leading cross-functional discussions without direct authority.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Robotics, Computer Science, Systems Engineering, or a related technical discipline.
- 5+ years supporting complex electromechanical products or technical operations.
- Experience managing or supporting an operational fleet of robots, autonomous vehicles, industrial equipment, aircraft, ships, manufacturing systems, or similarly complex assets.
- Experience troubleshooting systems that integrate software, controls, networking, sensors, and hardware.
- Experience leading technical incident response or operational reviews.
- Strong understanding of Linux, networking fundamentals, and system diagnostics.
- Experience using issue tracking and operational management tools such as Jira, ServiceNow, or similar platforms.
- Experience with humanoid robots, autonomous systems, industrial robotics, or advanced automation.
- Familiarity with controls systems, motion control, embedded software, or real-time systems.
- Experience reading robot logs and telemetry to diagnose failures.
- Experience with Python or scripting for data analysis or automation.
- Understanding of version control, software deployment, and configuration management.
- Experience developing operational procedures, playbooks, or troubleshooting documentation.
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