Office Coordinator

SUMMARY: This position is to function as a member of the administration team and completes assigned daily practice tasks to ensure smooth day to day operations in the SMG physician practice. The Office Coordinator backs up the Practice Manager and assists with all practice and administrative operations and takes on special projects in the office as assigned. Must maintain a professional, positive manner when talking with patients in-person, over the phone or via email. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: KEY RESPONSIBILITIES: Responsible to assist the front desk as necessary and meet all expectations of the Patient Service Specialist II. Provides a high level of customer service to all new and existing patients of the practice. Responsible to assist the Practice Manager with all practice operations. Responsible to ensure new staff are trained and ready to work at the front desk. Responsible to obtain prior authorizations and/or insurance referrals as per practice need. Ensures all daily tasks are completed and that someone is always responsible to perform pre-visit planning. Works with Practice Manager to coordinate staff schedules. Runs daily/weekly huddles in absence of manager. Assists practice administrative and clinical staff with operational needs. Assist as requested with quality measures by way of appointment booking or list management. Responsible to place orders for administrative supplies as needed. Works with front desk staff who are not meeting co pay and prior balance collection targets. Follows up with providers on missing slips and creates claims in Athena. Responsible to work assigned revenue cycle buckets as directed. Performs work in EMR buckets as directed and per practice need. Monitor clinical inbox buckets to ensure they are being worked. Must be able to work independently with little supervision. Adheres to SMG policies. Always uses discretion to ensure patient confidentiality. Performs other duties as requested. MINIMUM QUALIFICATIONS: REQUIRED QUALIFICATIONS: 3+ years' experience as a Medical Secretary 18+ months as a PSS II or MA/PSSII with SMG Experience with Athena. In good standing: no disciplinary actions in previous 6 months and met expectations on previous performance evaluation. Strong customer service excellence required. Excellent communication and interpersonal skills required. In good standing: No disciplinary actions in previous 12 months and rated above average on the last performance evaluation. Demonstrate ability to take ownership of a practice workflow for at least 6 months as assigned by manager Consistently collects an average of 90-95% co-pays in the past 6 months. Microsoft Office, Word, Excel, and Outlook. Education &Experience EDUCATION: High School Diploma or equivalent required.

Pay Range

$18.66-$30.77

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

277 Pleasant Street - 277 Pleasant Street Fall River, Massachusetts 02721

Work Type

M-F 8-5pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No