Senior Facilities Assistant

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All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve.

• We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families.
• We are FOR providing practical and affordable products designed for those we serve.
• We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace.
• We are FOR providing a personalized customer experience to our policyholders and producers.

• We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do.

We do our best to:

• Demonstrate a desire to assist
• Listen for understanding and respond empathetically
• Explain things in a manner that is easy to understand
• Be knowledgeable students of our business
• Take full ownership to resolve questions and issues
• Be professional, polite and courteous
• Leave our customers and associates “better than where we found them”

Summary of Position

The Senior facilities Assistant's responsibilities include:

This position is responsible for supporting all other departments in the company as it relates to maintaining the safety and functionality of the workplace and building both inside and outside areas. The Senior facilities Assistant assesses situations, resolves the issue, and reports back to the facilities director. The Senior Facilities Assistant is responsible for ensuring that building issues are addressed, repaired, and resolved in a timely manner, keeping the building both safe and functional for all of the employees and tenants. This position has no direct reports. Duties may include supervising facility maintenance, organizing schedules, and implementing safety protocols. Strong organizational and leadership skills are typically required for this role.

• Knowledge of mechanical, HVAC, electrical and architectural systems, and ability to read and understand plans, drawings and specifications.
• Responsible and owns the process for obtaining building permits, developing construction plans, performing tasked once decided the best most cost-effective way forward.
• Asses, coordinate, constructs small renovations, and construction projects including the following:
  • New walls, Installing doors, and Hardware and Acoustic ceilings
• Required to continue ongoing good relationships with outside vendors, businesses, building inspectors, and local police and fire chiefs (to obtain required permits and/or licenses)
• Review contract submittals, architectural drawings, and mechanical specs.
• Experience with mechanical and electrical construction background in all aspects of an occupied facility.
• Coordinate all facility repairs within budget and inspect quality of work prior to payment to vendors.
• Adapt to all technology and adhere to new policies and procedures.
• Work closely with the Director of Facilities and the Facilities Assistant to address any issues in a timely manner and decide if there are process and practices that need to be made after every issue is resolved.
• Partner with the Security Dept. to ensure Bldg. and surrounding grounds are safe. Responsible for making sure that all employees are safe and protected when the need arises.
• Required to have technical knowledge and know-how to understand, execute the required tasks of maintaining/operating the various systems of the building.
• Maintaining the budget is required in this order and follow the best process forward to ensure that continues to be the case is paramount in this role. Responsible for providing expert guidance on maintenance strategies, overseeing maintenance teams, and ensuring equipment reliability.
• Responsible for analyzing equipment performance, recommending improvements, and optimizing maintenance schedules.
• Strong technical knowledge, leadership skills, and the ability to develop and implement effective maintenance plans are essential for success in this position.
• Covers for Director of Facilities in all capacities as needed.

Qualifications & Knowledge Requirements

Education: HS diploma & Associate Degree in Building Technology

Experience: 7+ plus years of field experience required

Knowledge Requirements: PC skills, communication skills (in person/electronically/over the phone)

Certifications/Licensures: MA State Bldg. License required

Additional Information

Regular Working Conditions Typical maintenance and construction conditions with in an office/occupied environment. Frequent Walking or Stooping Increased Noise Level Exposure to Weather Conditions Heavy Lifting Heavy Equipment/Machinery Operation “On Call” Hours Required

Other Information: All safety conditions adhered to as most work is performed in an occupied office environment and safety of and around the work area is of utmost importance.