Front Office Administrative Professional

Job Description

Job Description

Job Summary: We are seeking a highly organized and professional Front Office Administrative team member to be the welcoming face of our dental practice on Saturdays, 7:30 am - 1:00 pm. This key role involves managing patient flow, ensuring excellent patient communication, and handling critical administrative duties to support the clinical team and maintain efficient office operations.

Saturday shift includes a pay rate shift differential separate from base pay rate. Inquire with practice.

Responsibilities:

• Greet patients warmly upon arrival, manage check-in/check-out processes, and ensure a positive patient experience.
• Manage a multi-line phone system, addressing patient inquiries, and scheduling appointments for cleanings, procedures, and follow-ups.
• Verify patient insurance eligibility and coverage details, processing patient data with strict confidentiality.
• Collect and process patient payments, co-pays, and outstanding balances.
• Confirm appointments and manage the daily patient schedule efficiently, including handling cancellations and rescheduling.
• Maintain accurate and up-to-date patient records, ensuring all charting and administrative documentation is complete.
• Prepare and present treatment plans to patients, clearly explaining costs and insurance benefits.
• Coordinate with other dental providers to ensure seamless patient transitions throughout their visit.

Qualifications:

• Prior experience in a dental or medical office setting is highly preferred.
• Prior experience in a customer service or administrative role.
• Familiarity with dental terminology, procedures, and insurance verification processes.
• Proficiency in Dentrix preferred.
• Exceptional verbal and written communication skills with a compassionate and professional phone and in-person demeanor.
• Strong organizational skills, attention to detail, and a commitment to accuracy when handling patient and financial data.
• Demonstrated ability to manage competing priorities and maintain composure in a busy clinical environment.

Dr. Robitaille & Associates has been practicing in Somerset, MA for over 47 years and focuses on systems, tools and equipment designed for team members to meet maximum potential. Operating in a newly renovated, 10 operatory practice, the business focuses on advanced technology and a high clinical standard for patient care.

Company Description

Dr. Robitaille & Associates has been practicing in Somerset, MA for over 47 years and focuses on systems, tools and equipment designed for team members to meet maximum potential. Operating in a newly renovated, 10 operatory practice, the business focuses on advanced technology and a high clinical standard for patient care.