US Head of Respiratory Patient Experience

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Job Title: US Head of Respiratory Patient Experience

Location: Cambridge, MA

About The Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

The US Head of Respiratory Patient Experience is a senior strategic leader responsible for designing and orchestrating the end-to-end patient journey across the respiratory portfolio. This role drives innovation in patient-centric marketing, precision engagement, and omnichannel excellence. The leader will embed data-driven decision-making and human-centered design across cross-functional teams to deliver meaningful, measurable improvements in patient outcomes and experience. Reports to the US Franchise Head, Respiratory.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

• Own and Operationalize the End-to-End Patient Journey
• Lead deep, data-driven journey mapping to uncover unmet needs, pain points, and decision moments.
• Align R&D, Medical, Market Access, Patient Support Services, and Digital teams around a unified journey framework.
• Own the patient KPIs, identify success measures and create feedback loop for continuous improvement.
• Promote customer experience design as a core marketing capability.
• Encourage field immersion and insight programs to keep marketers close to patients.
• Lead Alliance cross-functional planning and execution
• Build and maintain a patient forum
• Manage the franchise patient ambassador program
• Insight-Driven Decision Making
• Foster a culture of data fluency and performance mindset.
• Leverage real-time data and predictive analytics to inform engagement strategies.
• Champion test-and-learn experimentation across marketing teams.
• Omnichannel Excellence
• Build next-generation omnichannel strategy and partner with marketers and US Go-To-Market-Capabilities, GTMC, to deliver personalized content
• Partner with Digital and GTMC to activate data across channels (email, rep-triggered, paid media, etc.).
• Invest in digital and omnichannel proficiency for marketers.
• Precision Engagement (Patient)
• Design AI-powered, behaviorally informed strategies for patient acquisition and engagement.
• Integrate behavioral science into targeting and messaging frameworks.
• Build and operationalize strategies to find and engage patients based on in-depth understanding of their journey
• Retention & Adherence Strategy
• Apply behavioral design to maximize adherence drivers and minimize barriers.
• Serve as key liaison with Public Affairs, Patient Advocacy, and Patient Support Services.
• External Innovation & Trends
• Bring outside-in thinking through competitive insights and external experimentation.
• Monitor emerging trends in patient experience, digital health, and engagement.
• Journey Orchestration & Experience Design
• Lead human-centered design initiatives to improve experience across touchpoints.
• Develop non-branded value content (e.g., affordability, mental health, prescribing simplification).

Qualifications

About You

• Education: Bachelor’s degree required; advanced degree (MBA, MPH, PharmD, or similar) strongly preferred.
• Experience: 7+ years in pharmaceutical, healthcare or direct to consumer industry. Respiratory therapeutic area experience is considered to be an asset.
• Key Proficiencies:
• Strategic leadership and cross-functional alignment
• Journey mapping and behavioral insight application
• Omnichannel and digital marketing expertise
• Data analytics and performance optimization
• Human-centered design and experience strategy
• Strong communication and stakeholder engagement

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

North America Applicants Only

The Salary Range For This Position Is

$206,250.00 - $343,750.00

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .

Global Terms & Conditions and Data Privacy Statement (

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi (

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.

All in for Diversity, Equity and Inclusion at Sanofi - YouTube (

If you have questions about this posting, please contact [email protected]