Customer Success Manager Packaging

About Lumafield:

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products as well as AI-driven tools that highlight problems and generate quantitative data Lumafield promises to revolutionize the way complex products are created manufactured and used across industries. We started with industrial CT scanning which for us was the most valuable but underutilized tool in the manufacturing toolbox enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system from X-ray capture to computer vision analysis to web-based collaboration to the entire business model making the most advanced manufacturing tech more accessible to every industry. Our company like our platform is designed for upgrades. Were building for greater intelligence autonomy and speed. For deeper vision operational excellence and powerful insights. And then well upgrade it all again.

Lumafield is headquartered in Cambridge MA and has an office in San Francisco CA.

About the role:

Lumafield is looking to bring on a Customer Success Manager (CSM) to drive customer outcomes and revenue growth for Lumafields industry changing products.

The CSM will own the customer lifecycle from post-sale onboarding through renewals and expansion serving as the advisor and trusted partner for stakeholders helping build advocacy within their accounts and ensuring customers achieve business value from our products.

Working at the intersection of advanced industrial technology and customer strategy CSMs will lead business reviews develop and execute on mutual customer success plans and drive net revenue retention through strategic account growth.

This role requires the technical depth to understand engineering analyses as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.

What youll do:

• Partner with engineering quality and operations teams at customer organizations to identify opportunities to improve product quality accelerate root cause analysis or achieve efficiencies in design and sustaining engineering
• Serve as the primary point of contact and trusted advisor for your customers
• Project manage delivery and adoption of Lumafields technical solutions to ensure integration into customer workflows
• Proactively manage renewal processes mitigate churn risk and maintain account health
• Identify track and communicate business impact of Lumafields solutions
• Uncover upsell cross-sell and new use case opportunities to expand product usage across teams or product lines
• Build strong customer relationships through purposeful outcome-focused engagement
• Contribute to the development of scalable internal processes

About you:

• Engineering B.S. degree or equivalent technical experience
• 8 years of experience which can include technical experience in engineering or manufacturing and client facing experience such as in account management consulting or program management
• Expertise in packaging development and/or production primarily for the CPG industry
• Excellent verbal and written communication that flexes to be effective across levels of an organization
• Ability to independently create and deliver executive level presentations
• Extremely organized and are ready to dive head first into a rapidly scaling startup environment

Bonus Points:

• MBA or equivalent business experience
• Quality Control experience in CPG/ packaging manufacturing

$130000 - $170000 a year

The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. All full time employees receive an equity grant.

Lumafield offers both competitive cash and equity compensation as well as a health & wellness stipend 401k parental leave flexible PTO commuter benefits company wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds perspectives and skills because the more inclusive we are the better our work will be. Do you feel like your skills dont meet every single requirement listed We encourage you to apply anyway If youre excited about our technology the opportunity and are eager to learn more wed love to hear from you!

In keeping with our beliefs and goals no employee or applicant will face discrimination or harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability genetic information or veteran status.

Reach out if you want to be a part of what we are building.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager