ESOL Student Liaison & Employment Specialist (Comprehensive Refugee Em

Benefits:

• 401(k)
• Flexible schedule
• Opportunity for advancement
• Paid time off

Job Title

ESOL Student Liaison & Employment Specialist (Comprehensive Refugee Employment Services)

Location: Hybrid (Remote, Lowell Office, and local travel in Lowell/Lawrence and surrounding areas)

Background

The New American Association of Massachusetts (NAAM) is a nonprofit organization providing social support services to refugees and immigrants across Massachusetts. Core services include ESOL classes, employment assistance, case management, citizenship preparation, youth programming, and wellness initiatives.

Purpose

This position supports refugee and immigrant clients through employment services and ESOL student engagement, promoting successful integration and self-sufficiency. The role focuses on Lowell and the development of services in the Lowell/Lawrence region and supports employment services for clients with refugee or similar statuses who arrived in the U.S. within the past five years.

Program Structure

This is a full-time position combining two part-time functions:

• Employment Specialist (approx. 25 hours/week) supporting Comprehensive Refugee Employment Services
  
  
• ESOL Student Liaison (approx. 15 hours/week) supporting NAAM’s ESOL program
  
  

Responsibilities are divided accordingly, with clear expectations and supervision within each program area.

Primary Responsibilities

Employment Services

Conduct eligibility screening and enrollment, including verification of immigration status, date of arrival, and required documentation

• Assess clients’ language skills, job readiness, work history, and career goals
  
• Develop and maintain Individual Employment Plans
  
• Provide job search support (resumes, applications, interview preparation, workplace orientation)
  
• Conduct employer outreach and support job placement and retention
  
• Maintain accurate case notes, participant files, and program data in compliance with NAAM and ORI requirements
  
• Complete required reporting and support monitoring or site visits as needed
  

ESOL Student Liaison

Monitor attendance and follow up with students at risk of falling below attendance requirements

• Support communication with students regarding engagement and program expectations
  
• Assist with ESOL waitlist management, onboarding, and scheduling
  
• Support required student assessments in coordination with ESOL staff
  
• Assist students with basic technology access and use
  
• Coordinate with instructors regarding student progress and employment readiness
  

Outreach & Reporting

Participate in outreach and community engagement activities

• Represent NAAM at occasional events, employer meetings, and partner convenings
  
• Track services and outcomes and submit required internal reports
  

Other duties as assigned.

Qualifications

Bachelor’s degree in a relevant field

• Experience working with immigrant, refugee, or culturally diverse communities
  
• Strong communication, organizational, and documentation skills
  
• Comfort with phone-based communication and community outreach
  
• Proficiency with common technology tools (Microsoft Office, Google Workspace)
  
• Reliable transportation for local travel
  
• Lived experience as an immigrant or refugee strongly encouraged
  
• Preferred: Fluency in languages commonly spoken by NAAM clients
  

Compensation & Schedule

$25–$28 per hour, 40 hours per week , based on experience and qualifications.
Workload and priorities are reviewed regularly to ensure balance across program areas.

To Apply

Send your resume and a brief introduction email to Ally Croteau , Lowell Regional Director ([email protected]) and Erica Peterson , ESOL Operations Director ([email protected]).

Flexible work from home options available.