DIGITAL OPERATIONS & PRODUCTION TRANSFORMATION LEAD

Location: Cambridge, Massachusetts

Job Type: Contract

Compensation Range: $100 - 120 per hour


We are seeking a Digital Operations & Production Transformation Lead to support a major web and email digital operations transformation initiative for a leading enterprise organization in the pharma space. This role will drive execution of transformation subprojects that improve how digital experiences are built, launched, and managed across web and email channels.


You will work closely with digital, IT, marketing, and agency partners to frame opportunities, redesign workflows, document new processes, and lead adoption across stakeholder groups. This is a highly cross-functional, execution-focused transformation role - ideal for someone who thrives at the intersection of digital production, marketing technology, and operational excellence.


This is not a developer role - it is a digital operations and transformation leadership role.



Responsibilities:

• Lead digital operations and production transformation subprojects across web and email ecosystems.
• Translate workshop and strategy outputs into executable project plans.
• Document and redesign digital production workflows and processes.
• Drive rollout and adoption of new processes across marketing and agency partners.
• Partner with web and email build teams (including external agency partners) to enable new operating models.
• Develop scalable templates for digital assets (email and web) to improve efficiency.
• Create communication and change-management materials to support rollout to marketers and agencies.
• Build and maintain operational KPI dashboards demonstrating production volume, accuracy, and performance.
• Identify additional opportunities to improve digital production efficiency and transformation roadmap.
• Maintain and update transformation roadmap views for both working teams and leadership stakeholders.
• Coordinate across digital, omni-channel, IT, UX, and marketing teams.

Qualifications:

• 5-10+ years in digital operations, marketing operations, digital production, or digital program management.
• Proven experience leading digital workflow or production transformation initiatives.
• Experience driving process change and stakeholder adoption.
• Strong cross-functional program leadership across marketing, IT, and agency partners.
• Experience documenting workflows and operational processes.
• Experience building project plans and driving execution across multiple teams.
• Experience creating operational reporting or KPI dashboards.
• Comfortable leading change initiatives and communicating value to stakeholders.
• Pharma experience.
  

JOBID: 022026-123956
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.