Takeout Specialist

About Us:

Opened in 1981, Kennedy’s Restaurant is a family-owned establishment based in the city of Marlboro, MA. Our family and business pride ourselves on incredible meals, outstanding service and creating a memorable dining experience. We are currently looking for friendly, energetic and dedicated hosts to join our team and help us continue to provide excellent service to our valued guests.

Position Summary:

As a Takeout Specialist, you will be responsible for taking, preparing, and packaging takeout orders while ensuring that the guest’s experience is as seamless and enjoyable as possible. You’ll act as a point of contact for guests ordering food to go, answering questions, taking phone calls, coordinating order pickup, and maintaining a clean and organized takeout station. This is a tipped position.

Key Responsibilities:

• Take Orders : Answer phone calls, online orders, and walk-in takeout requests, taking accurate orders and confirming details with the guest to ensure satisfaction.
• Prepare Takeout Orders : Coordinate with the kitchen to prepare and package food orders in a timely and organized manner, ensuring all items are included, correctly packaged, and neatly presented.
• Customer Service : Provide excellent customer service by interacting with guests, answering questions about the menu, recommending items, and ensuring a positive takeout experience.
• Order Accuracy : Double-check orders before packaging to ensure accuracy, confirming any special requests or dietary needs are addressed.
• Payment Processing : Handle guest payments accurately, process transactions, and provide receipts. Ensure any necessary change or tips are handled properly and that all POS entries are correct.
• Maintain Cleanliness : Keep the takeout counter and surrounding areas clean and organized, including sanitizing surfaces, restocking supplies, and managing trash and recyclables.
• Ensure Timely Pickups : Notify guests when their orders are ready for pickup and assist with carrying orders out to cars or curbside service if applicable.
• Coordinate with Kitchen and Servers : Communicate with kitchen staff to ensure that takeout orders are prepared according to guest specifications and ready on time. Work with servers to ensure timely pick-up of orders during busy shifts.
• Support the Front and Back of House: Assist the front and back of house with any tasks and side work duties during slower periods throughout the shift
• Upsell : Use suggestive selling techniques to offer drink pairings, appetizers, desserts, or other menu items to enhance the guest's takeout experience.

Qualifications:

• Communication : Strong verbal communication skills with a friendly, professional attitude when interacting with guests over the phone or in person.
• Attention to Detail : Ability to ensure all orders are correctly packaged, complete, and accurately reflect the guest’s preferences or special requests.
• Multitasking Ability : Comfortable managing multiple orders at once in a busy, fast-paced environment.
• Organizational Skills : Ability to keep the takeout station clean and organized, managing order flow efficiently during busy periods.
• Customer Focused : A positive attitude with a commitment to providing excellent service, even in stressful or high-volume situations.
• Team Player : Ability to work collaboratively with kitchen and front-of-house staff to ensure smooth and efficient takeout service, and offer support when needed.
• Physical Requirements : Ability to stand for long periods and carry food packages up to 30 lbs.

Work Environment:

• The work environment is typically fast paced, with a high volume of guests during peak hours.
• The noise level in the restaurant can vary but is generally moderate to loud, especially during busy shifts.

Physical Demands:

Takeout staff must be able to:

• Bend, reach, stoop, kneel, and climb as required during the shift.
• Work in a fast-paced, high-energy environment.
• Multitask and work in a fast-paced, physically demanding environment.
• Bring food outside to customers’ vehicles all year round

Why Work with Us?

• Flexible Scheduling : We understand the importance of everyone’s personal balance. Our flexible scheduling allows you to work around your personal commitments and family time.
• Team-Oriented Environment : At Kennedy’s, we foster a supportive, positive team atmosphere where everyone's strengths and contributions are valued. You’ll be part of a close-knit group that works hard and celebrates success together!
• Career Growth : We believe in promoting from within. Whether you're interested in moving into a management role or learning new skills, we provide opportunities for advancement and professional development.
• Fun, Fast-Paced Work Environment : If you love being on your feet, engaging with people, and thriving in a dynamic atmosphere, you’ll feel right at home. Our team is dedicated to making every shift enjoyable, even during busy rush hours.
• Work with the Best : Join a well-respected local restaurant with a passion for excellent food, outstanding service, and community involvement. You'll be working with a talented group of chefs, servers, support staff and managers who are dedicated to providing an exceptional dining and employment experience!

How to Apply:

If you are passionate about providing exceptional customer service and want to join a vibrant family team, we would love to hear from you! Please send your resume to [email protected] or fill out the attached application and email it to [email protected] . You may also apply in person at:

Kennedy’s Restaurant

247A Maple Street

Marlborough, MA 01752

Application Document:

Kennedy’s Restaurant is an equal-opportunity employer. We encourage all qualified individuals to apply!