Quality Manager

Employment Type:  Full-Time 

FSLA: Salary/Exempt 

Division: Field Operations 

Department: Quality 

Reports to:  Regional Quality Manager 

Supervisory Duties: No

The Quality Manager (QM) will collaborate with several project teams throughout the lifecycle of their assigned projects. Their main responsibility is to support and be a technical and field resource for project teams. This dynamic role includes direct correspondence with the project teams, client/owner, manufacturers, design partners, and other stakeholders while working closely with trade partners to establish quality expectations and ensure execution of site-specific quality management plan (SSQMP). 

Responsibilities / Essential Functions

Serves multiple projects with varying degrees of support based upon the site-specific needs, which may include: 

• SSQMP: Work with project teams to review and finalize their site-specific quality management plan.
• Lessons Learned: Facilitate lessons learned process with assigned project teams. Provide guidance regarding lessons learned review and application during development of SSQMP and preoperational meetings.
• Training: Provide training for project teams and subcontractors on quality initiatives, processes, and software/tool utilization (Procore/Templates/Guides).
• Field Checks: Review of project documents and specifications to aid in development and execution of field checklist, conduct field walks and review of on-going work, support building plans for tracking and resolving deficiencies (including third party, owner/architect/engineer, and internal items).
• Constructability: Participate in constructability review process as directed.
• Mock-Ups/Initial Installs: Work with project teams to develop tracking and documentation of both mock-ups and initial installations. Help to identify high-risk and repeatable scopes/assemblies, review installation instructions and requirements, and help plan a successful installation to be used as a quality guidepost for the work.
• Quality Pre-Operational Meetings: Track and support teams in the development of Quality Pre-Operational Meetings (agendas, document review and compilation, coordination with subject matter experts, etc.). Participate in meetings for high-risk scopes, or as otherwise directed.
• Material Verification: Assist with the review and verification of incoming materials prior to use on site.
• Punch List / Turnover: Work with the team to develop a mutually understood plan, inclusive of all stakeholders, for Punch List, Closeout, and Turnover. Support both the documentation and field efforts to successfully resolve outstanding issues.

Additional Responsibilities include: 

• Subject Matter Expertise (SME): Based upon the background and specialty education of the candidate: participate in the development of scope-specific templates and quality plans, participate in meetings and working sessions related to their expertise, assist with the review in-field of specialty items as directed.
• Corporate Quality Initiatives / Process Improvement: Actively note feedback and lessons learned and identify items that could help improve processes and reduce rework. Participate in working sessions, cross-departmental meetings, presentations, etc. as directed to help implement positive change.
• Contracts and Specifications: Review contracts and specifications for quality related language to help project teams understand requirements.

Key Skills

• Strong communication skills.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Understanding of the Three Phases of Control.
• Ability to effectively manage diverse groups and teams, including outside testing agencies or subject matter experts/specialists.
• Strong initiative and problem-solving abilities. 
• Ability to multi-task and self-prioritize. 
• Motivated and driven.
• Ability to work in a team environment with a primary focus on collaboration.

Required Experience

• Requires a bachelor’s degree in engineering, architecture, construction management, engineering technology, building construction, building science or related field.

• 7-10 years as a Superintendent, Quality Control manager, Project Manager, Project Engineer, Construction Manager, Architect, Consulting Engineer, Quality Inspector or similar.

• OSHA-30 certification. 

• Construction Quality Management for Contractors (CQM-C) Certification.

• Must be familiar with the requirements of EM 385-1-1 and have experience in the areas of hazard identification, safety compliance and sustainability. 

• Experience leading and directing the work of others.