Residential Concierge - MA

Position Summary

Adding an extra touch of comfort, convenience, and luxury, a Residential Concierge exceeds residents' expectations by executing an Elite Level of Service. A Residential Concierge is responsible for the overall satisfaction of residents and guests by offering warm and friendly assistance and executing tasks in accordance with resident requests and within Elite Services' and property guidelines.

Essential Duties and Responsibilities

• Create a luxury environment, have a willingness to go above and beyond, exceeding expectations in genuine hospitality.
• Approach all interactions with residents, guests, and colleagues in a gracious, attentive, courteous and service-orientated manner.
• Respect the privacy, information, perspectives, priorities, time and resources of each resident.
• Understand resident preferences and maintain current and accessible notes and records for your colleagues.
• Maintain regular attendance in compliance with Elite Services standards, as required by the employee handbook. Scheduling will vary according to the needs of the company. Shift change & Vacation requests are just that, requests, until approved by manager.
• Maintain the highest standards of personal appearance and grooming, which includes but not limited to wearing approved dress code clothing.
• Facilitate special requests to include transportation or dining reservations, directions, local area information, and other services. Contact Elite Services Management for additional assistance when appropriate.
• Maintain all applicable logs, updates, files, and relevant computer and/or paper log systems relevant to building operations.
• Maintain accurate records of incoming and outgoing packages and deliveries. FOLLOW PROPER PROCEDURES
• Greet all residents and guests confidently and cordially upon entering/exiting the property. Observe the 10-Second Rule.
• Announce (and register, as required) guests and vendors/contractors.
• Maintain all areas including front desk, package and break rooms, lobby in a neat, clean manner, Concierge must be awake and alert at all times.
• Monitor (and schedule, as required) elevator and lobby access for moves and large deliveries.
• Sort and forward mail as required.
• Maintain accurate and complete shift notes and "pass-on” logs in Paper, Outlook or BuildingLink formats to ensure exceptional communications through shift changes, along with Property Management and Elite Service Management.
• Follow emergency procedures as directed in the property manual.
• Communicate resident concerns to property management and Elite Services Management, as required.
• Monitor security systems and cameras; maintain a general awareness of the entire property; interior and exterior. Communicate any misconduct, incidents and damage to Property Management for attention and repair.
• Facilitate maintenance requests, as required.
• Check email communications regularly throughout shift. Respond to client and corporate correspondences in a timely manner.
• Maintain familiarity with Elite Services offerings and approved vendors.
• Proactively ascertain knowledge of existing and new local area businesses and services using your own, and tools provided.
• Understand the role of Property Management at the property and be familiar with the Rules and Regulations of the property.
• Assist Property Management and/or Maintenance with tasks that are within Elite Services guidelines, as needed.
• Maintain accurate and comprehensive incident reports and notify Property Management and Elite Services Management immediately of any immediate threats or accidents.
• Additional duties and responsibilities as assigned.

Knowledge, Skills and Abilities

• Professional, positive and enthusiastic, self-motivated and dedicated disposition.
• Ability to multi-task in a fast-paced environment, while remaining composed.
• Self-motivated with the ability to work independently and within a team.
• Exceptional communication, attention to details and follow-through, decision-making, and people skills.

Education & Experience

• 1+ years of experience Prior Hospitality or Service Industry Experience or Education.
• Proficient word processing and computer knowledge including programs such as Outlook, MS Word and Web browsers.