Senior IT Support Engineer

Job Description

Job Description

Z-TECH is seeking a sharp, customer-focused IT Support Engineer to join our growing team. This hybrid role blends remote flexibility with hands-on support at our Concord office and client locations across Greater Boston. You’ll work with a diverse mix of SMBs, nonprofits, and government clients, delivering high-impact technical solutions and white-glove support.

We’re not just solving tickets - we’re building trust, automating intelligently, and staying ahead of the curve. If you thrive in fast-paced environments, love learning new tech, and enjoy working with a tight-knit team that values both precision and personality, we’d love to meet you!

What You’ll Do

• Provide Tier 2/3 support across desktop, network, and cloud environments (Windows, macOS, M365, Azure)
• Onboard/offboard users with a white-glove approach, ensuring seamless transitions
• Build and configure systems (Mac/PC) using AutoPilot, imaging, and scripting tools
• Troubleshoot and resolve issues across endpoints, infrastructure, and SaaS platforms
• Collaborate on infrastructure projects, migrations, and security hardening initiatives
• Maintain compliance and inventory accuracy across user, device, and software assets
• Support remote and onsite engagements, including technical audits and client-facing consultations

What You Bring

• 3–7 years of hands-on IT support experience (MSP background a plus)
• Strong knowledge of Microsoft 365, Intune, Azure AD, and conditional access policies
• Experience with ConnectWise Automate/Manage, scripting, and software deployment
• Familiarity with SPF/DKIM/DMARC, anti-phishing tools, and basic cybersecurity practices
• Solid understanding of Windows Server, Active Directory, Group Policy, and virtualization (VMware)
• Bonus: SonicWall/Cisco, Linux/Unix, IIS, and Mac support experience

You’re a Fit If You…

• Communicate clearly and professionally with clients and teammates
• Thrive in both autonomous and collaborative environments
• Stay organized, punctual, and proactive under shifting priorities
• Are passionate about learning and keeping pace with emerging technologies
• Hold a BS in Computer Science, Network Engineering, or equivalent experience
• Have reliable transportation for occasional onsite visits across Greater Boston

Perks & Benefits

• Competitive salary with performance-based growth
• Medical, dental, and 401(k) with company match
• Generous PTO and paid holidays
• Expense reimbursement and gym membership
• Dog-friendly Concord office with a collaborative vibe

We are an IT consulting firm providing comprehensive IT services to biotechs, pharma, financial firms, and more for over three decades. What makes us unique is that our highly professional staff has the opportunity to work together in a small, fast-paced environment while providing cutting-edge technical services and solutions to some of the most exciting startups and well-established companies in the Boston area as well as locations throughout the U.S. and globally.

Company Description

We are an IT consulting firm providing comprehensive IT services to biotechs, pharma, financial firms, and more for over three decades. What makes us unique is that our highly professional staff has the opportunity to work together in a small, fast-paced environment while providing cutting-edge technical services and solutions to some of the most exciting startups and well-established companies in the Boston area as well as locations throughout the U.S. and globally.