Customer Support Representative
Our client, a customer service company, is looking for a dedicated Customer Support Representative to join their team. This part-time role provides an excellent opportunity for individuals looking to start or enhance their careers in customer support. Representatives will engage with customers through various channels to offer assistance, resolve inquiries, and ensure a positive experience.
The ideal candidate will demonstrate strong communication skills and a passion for helping people. You will be responsible for handling customer inquiries effectively while maintaining high-quality service standards. This position is fully remote but requires candidates to be based in Boston, Massachusetts.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers
- Resolve customer complaints and escalate issues as necessary
- Maintain customer records and document interactions in the CRM
- Assist with product information and technical support
- Participate in training sessions to stay updated on product changes
Requirements
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Familiarity with customer service software is a plus
- Must be detail-oriented and organized
- Availability to work evenings and weekends as needed
Benefits
- Flexible work hours to accommodate personal schedules
- Comprehensive training and development opportunities
- Work from home setup with required equipment provided
- Opportunities for career advancement within the company
- Employee discounts on products and services
- Supportive team environment focused on collaboration
Job Type: Part-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry
Recommended Jobs
Dental Hygienist - Ma Licensed
Job Description Job Description Seaport Dental Associates, a privately owned General Dental Practice with locations in Boston and Milton, is growing—and we’re looking for a Registered Dental Hyg…
Sales Account Manager
Job Description Job Description Well established and growing company has an exciting opportunity available in Massachusetts for a Sales Account Manager. This position will be involved in Key A…
RN Supervisor 3-11
Apply Today!! NURSING SUPERVISOR RN 3 PM-11 pm RegalCare at Worcester is a short and long term care facility located in Worcester, MA. We are currently seeking a RN Nursing Supervisor with rotat…
LMHC (Remote)
" Licensed Mental Health Counselor (LMHC) Wage: Up to $131/hour Licensed Mental Health Counselor — Are you ready to launch or expand your private practice? Headway is here to help you…
Seasonal Merchandiser - Worcester County (Quality Beverage)
Job Description Job Description Description: Are you interested in the beverage industry? Reporting to the Sales Team Manager, the Seasonal Merchandiser is responsible for ensuring the account l…
PRADA Client Advisor Saks Fifth Avenue Boston
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries wit…
Food Prep / Dishwasher (BOH)
Job Description Job Description All team members are responsible for giving customers a great first impression of The Halal Guys. When a customer arrives at The Halal Guys, they must always recei…
Quality Manager
Job Description Job Description Join a Legacy of Precision, Excellence, and Empowerment Founded in 1937, Ruland Manufacturing is a family-owned company that takes pride in doing things the rig…
Housing Specialist | Franklin County
Job Description Job Description Why Work for Gandara : Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family s…
NEW Data Entry Clerk
Job Description Job Description We are hiring a fast and accurate Data Entry Clerk to input, update, and maintain data across internal systems. The ideal candidate is detail-oriented, comfortable…