Call Center Service Reps - Hybrid/Remote! Training! Benefits! Career Path!
- The REMOTE work model can commence after approximately 8-9 weeks of on-site training in Worcester, MA.
- Ownership for development of knowledge and skills, as training program provides material and framework for success.
- Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry.
- Clear and concise documentation of call detail for tracking of member/ provider contacts.
- Identification and communication of trends that are indicative of enterprise service issues.
- Escalation of member/provider concerns and servicing issues.
- Appropriate execution of corporate and department policies/ practices.
- High school diploma required, Bachelor's degree or advanced education desirable
- 2+ years professional work experience preferably in a customer facing inbound call-center setting.
- The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role
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