Counseling and Advocacy Manager

Counseling and Advocacy Manager

Location: Lowell, MA

Reports to: Executive Director

Employment Type: Full-time, Exempt

Are you a skilled leader with a passion for trauma-informed counseling and advocacy services and interest in supporting survivors of gender-based violence? Do you feel that social justice, community empowerment, and healing services should be accessible to all people impacted by sexual violence? If so, The Center for Hope and Healing, Inc. (CHH) wants you to be on our team as the Counseling and Advocacy Manager where you will play a key leadership role in shaping CHH’s Survivor Services program which uplifts, heals, and empowers survivors of sexual violence across the Merrimack Valley.

Why Join Us?

At CHH, we are committed to empowering survivors, advocating for systemic change, and fostering a culture of healing and resilience . This is an opportunity to make a meaningful impact.

- Retirement Savings – Access to a 401(k) plan to help you invest in your future.

- Comprehensive Health & Dental Coverage – 70% of premiums covered by CHH

- Prioritized Mental Health & Wellness – Access to our Employee Assistance Program (EAP) , providing free, confidential counseling and additional resources to support your well-being.

- Generous Paid Time Off – Enjoy 96 hours of PTO annually (accrued monthly after 90 days),

- Paid Holidays & Winter Office Closure – Two weeks of paid holidays and a paid winter office closure (December 26-31).

- 4 day work week, Closed Fridays

- Flexible work schedule, Three days in office (M/W) One day remote

- Professional Development Investment – We provide $500 annually for training, certifications, and other professional growth opportunities.

- Wellness & Resilience Support – Participate in team-building retreats and resilience-building activities to recharge and stay connected.

- Free Parking – 100% employer-paid parking.

- Join our team and be part of an inclusive, mission-driven organization that values your expertise, invests in your growth !

Essential Duties and Responsibilities Include:

· Supervise survivor services staff, counselors/advocates, volunteers, and interns

· Provide guidance, support, and additional facilitation expertise to CHH’s support group offerings

· Create and oversee program planning, logic models, and workplans

· Develop and maintain working relationships with community service organizations, therapeutic partners, and systems of care (medical, legal, public assistance, etc.)

· Collaborate with Driving Hope team regarding issues related to survivor advocacy to increase community outreach efforts

· Educate internally and externally on issues related to trauma informed survivor such as health and racial equity, immigration, language access and inclusion, etc.

· Maintain an empathetic, courteous, accepting office environment conducive to good staff morale and performance

· Provide trauma informed 1:1 counseling

· Provide oversight and assistance with new referrals, and make assignments to counselor/advocates based on survivor need

· Oversee and facilitate as needed survivor support groups rooted in psychoeducation, therapeutic, wellness and reflection, and/or skills-based practice

· Complete regular data collection and reporting, grant writing, and budgets as needed

· Manage clinical learning for staff in collaboration with CHH’s agency clinical supervisor

· Participate in providing on-call and back-up coverage for CHH’s 24-hour hotline, medical advocacy response, and web-chat services

· Once trained, supervise and support the facilitation of CHH’s internal RCC training

· Other related duties as determined by direct supervisor

What We’re Looking For:

· Advanced Degree in related field or equivalent work experience (e.g., social work, sociology, psychology, community organizing, human services, etc)

· A license in social work or mental health counseling preferred (LCSW, LICSW, LMHC)

· 3-4 years of experience working in crisis intervention or systems-based advocacy services (e.g., medical, legal, public assistance, housing, etc)

· Experience developing and implementing culturally competent programs and services

· Management and supervision experience, especially in building high performing teams

· Mature clinical judgment and leadership, who can inspire and support the growth of their staff

· Experience working with, and delivering services for, historically underserved populations (e.g., youth of color, LGBQ/T, refugees and immigrants, men and boys, people with disabilities, etc.)

· Must have recordkeeping, organizational, and time management skills

· Lived experience with sexual violence, systems work, and volunteerism

· Good relational and public speaking skills, writing skills, and a passion for social justice and change

· Ability to travel in Lowell, within state, and work evenings and weekends as necessary

· Bilingual & bicultural (Spanish, Haitian Creole, or Khmer, highly desired)

· Trained RCC Counselor or ability to begin RCC training within 1 month of hire

Why This Role Matters:

Be part of a mission-driven organization creating real, systemic change. Lead and support programs that center historically marginalized communities. Enjoy a collaborative, inclusive, and empowering work environment.

Ready to Apply?

To apply, please send your resume, cover letter, and a writing sample to [email protected] with the subject line: Counseling and Advocacy Manager. No phone calls, please.

Salary: $65,000+

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person