Shelter Community Support Provider, Springfield

CSO is looking for a Shelter Community Support Provider to work with shelter guests in Springfield.

The Shelter Community Support Provider will provide intensive, clinical case management to consumers with serious mental illness needing such support, or who have been hard to engage in the mental health system. Services will be provided at shelter or in an outreach setting. The Shelter Community Support Provider will have regular contact with consumers, and will provide support services for family members and others in the "natural helping network."

Starting Salary: $38,000-$44,000/year

You Will

As a Shelter Community Support Provider:

• Provide skills training and assistance in areas of daily living activities including transportation, money management, cleaning, laundry, food preparation, personal grooming, and health care
• Assist with advocacy needs; facilitate "mediation" as appropriate
• Provide assistance in identifying and obtaining entitlements, which meet consumer's need
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition
• Assist consumer with identifying appropriate mental health and medical services and accessing services of choice
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Assist consumer in maintaining the appropriate upkeep of apartment or shelter space that will ensure healthful and safe living
• Assist consumer in negotiating relationships with others
• Coordinate development of meaningful day activities, including employment or volunteer activities
• Assist with finding or developing recreational and social activities of the consumer's choice
• Provide transportation for consumers as appropriate, following program guidelines
• Maintain appropriate contacts with family members, others in the "natural helping network", outpatient therapists, and others as necessary to support consumers

Your Background

• Bachelor's or Associate's degree in a mental health discipline or high school diploma and five years' related experience
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA

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