Residential Business Development Manager (Arlington)

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the

Job Description

Business Development Manager I, II, or III

Territory Location(s): Boston, MA

Opportunity to earn up to $135,000 - $230,000 a year (or more), with uncapped commissions!

We offer a $60,000 - $100,00 base salary with a commission plan that allows you the freedom to exceed quota! (*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.

Astound is looking to hire a Business Development Manager (BDM)I, II, or III in the greater Boston, MA market, supporting Nationwide. The BDM I, II, or III is primarily responsible for Negotiating Right of Entry Agreements and Bulk agreements with condominium associations, property managers, property owners and developers, allowing Astound the opportunity to deliver its residential high-speed internet, cable television and phone services to area MDUs (multiple dwelling units). Account Management of existing bulk portfolio and negotiation of renewal agreements with current bulk customers.

A Day in the Life of the Business Development Manager:

• Negotiate new Right of Entry Agreements and new Bulk agreements with condominium associations, property managers, property owners and developers

• Source leads for new build opportunities

• Build relationships with real estate developers and property management firms

• Manage projects throughout the negotiation cycle as well as support the efforts of the building relations and customer support teams throughout the retention cycle

• Implement successful strategies to drive expansion of “on-net” commercial buildings in existing and new markets

• Target, identify and develop strategic revenue-producing partnerships and alliances

• Evaluate and support business development opportunities identified by our Enterprise sales channel

• Develop market analysis and business case to support expansion opportunities

• Build relationships with strategic partners and organizations

• Work effectively with sales engineering/network deployment team to ensure timely review, assessment and deployment of all leads

• Be aware of ALL new leads, market developments and potential target buildings, current or future. This will include (but not limited to) the following activities:

  • Business District walkthroughs

  • Initiating and attending networking events

  • General up to date knowledge of MTU market within territory

• Attend various business and association functions within territory, including some evening events

• Convey building lead information efficiently to support personnel and ensure all order information is entered accurately and within 24 hours

• Complete all Access Agreement paperwork, providing the owner/operator with a scheduled installation which has been stipulated by engineering and

• Complete all paperwork and agreements accurately, legibly and thoroughly

• Maintain and demonstrate a current knowledge of Enterprise products, programming, promotional offers, technology and deployment specifications

• Provide exceptional customer service at all times

• Manage CRM systems, process, and quality of data

• Produce CRM output reports as requested by management

• Maintain updated sales funnel records, logging notes, contact information & activities

• Project a professional business manner and operate with a high degree of integrity

• Other duties as assigned

What You Bring to the Table:

• Three to five years in an outside sales or customer service environment managing business accounts

• Account Management experience is required

• Sales experience in real-estate or telecommunications or related industries preferred

• Experience working with realtors and property management firms is also preferred

• Exceptional business acumen

• Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound fiber products and the pricing and promotional offers available

• Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook

• Ability to work with and manage CRM systems

• Must be able to work independently with minimal supervision

• Excellent detail orientation and follow through skills

• Strong discretionary skills; this position will have access to information of a confidential nature

• Demonstrated expertise in leading successful sales and/or market development organizations in technology businesses

• Proven ability to coordinate across broad teams including marketing, operations, sales, and finance

• Proven ability to conduct complex contract negotiations

• Proven results in developing a channel and exceeding sales organizational objectives

• Understanding of fiber optic data and telecommunications solutions in CLEC business

• Possess a valid driver’s license with a satisfactory driving record per the Company’s Vehicle Driving Policy

Education and Certifications:

• High school diploma or equivalent is required

• College degree in business, project management, or related field is preferred

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

*Base Salary: The base salary range in the state of MA for this position is $60,000 - $100,000 depending on experience, plus opportunities for bonus, benefits and commission. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to MA and may not be applicable to other locations.

• Business Development Manager 1- $60,000 - $75,000 annualized

• Business Development Manager 2- $75,000 - $85,000 annualized

• Business Development Manager 3- $85,000 - $100,000 annualized

*Commission component: Targeted commissions at full attainment are up to $70,000 to $130,000 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun