General Manager

Job Description

Job Description

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

Our Leadership Proposition

Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.

The Role

As our General Manager, you will lead and manage all aspects of the showroom’s financial performance and will work with the company’s Sales Leadership to set and influence the short and long-term strategic direction for the showroom territory. As leader of the showroom you will develop, coach and lead a sales team to achieve or exceed company goals for sales and profitability; all while ensuring growth within the market and a superior service experience for clients.

• Full financial P&L, operations, and account management responsibility for the showroom
• Lead, coach and develop Sales team in selling, marketing, and new business development activities
• Execute organizational strategies to firmly position Waterworks as the industry leader for luxury bath and kitchen
• Develop and maintain relationships within the architect and design community
• Enhance relationships with current clients to increase sales
• Strategically guide and develop individual associate’s account and CRM activity through regular one on one meetings to ensure marketing activities match potential
• Establish and maintain operational processes to uphold Waterworks brand image
• Investigate and implement innovative ways to proactively market Waterworks products
• Create showroom environment that delivers luxury experience to all our clients
• Coach team to stay current on product range and competitors’ offerings, and report findings to cross functional partners
• Hold designated showroom associate accountable for project management, offering outstanding service and follow through for our clients
• Empower associates to resolve client issues and implement solutions
• Other responsibilities designed to grow market share

• Bachelor’s degree or equivalent
• 5 years inside/outside sales experience in a showroom, luxury retail or architectural design firm
• Minimum of 3 years experience in a sales management role within high end luxury brand environment
• Self-motivated team leader with excellent coaching and communication skills
• Well connected within the luxury design trade around the showroom
• Ability to take charge, drive for results and make sound decisions quickly
• Ability to negotiate and close deals
• Exceptional time management skills with ability to multi-task
• Ability to inspire trust, integrity and professionalism
• Innovative and strategic thinking
• Plumbing/tile/Construction background/exposure a plus
• Proficient in all Microsoft Office applications: working knowledge of CRM systems
• Requires up to 20% travel

This role has a base salary plus generous bonus opportunity.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks may require physical requirements within its Showroom locations as follows:

Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.

Waterworks may require physical requirements within its Distribution Centers as follows:

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit, stoop, kneel, pull/push, climb and balance, and to be elevated up to 20 feet in the air on harnessed equipment. The employee must frequently lift and/or move up to 60 pounds, and occasionally lift and/or move up to 110 pounds with assistance from one other Associate and use of proper technique. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.