Restaurant Manager
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Oversee all aspects of the daily operation of the outlet.
- Supervise outlet personnel along with other managers.
- Respond to guest complaints in a timely manner offering solutions or clarified details and updates.
- Work with other Food & Beverage managers and keep them informed of issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
- Prepare and submit required reports in a timely manner.
- Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
- Monitor quality of service in Food & Beverage outlets.
- Assist in menu planning and preparation.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure compliance with SOP's in all outlets.
- Ensure compliance with requisition procedures.
- Be visible on the floor and assist staff as needed during each meal period.
- Conduct staff performance reviews in accordance with Raffles Hotel standards.
- Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
- Ensure the training of employees on SOP's and technical job tasks.
- Be involved in and/or conduct departmental and hotel training.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Complete tip reporting.
- Ensure overall guest satisfaction.
- Hold outlet personnel accountable to the hotel, department and position standards. Discipline and recognize when appropriate.
- Assisting direct supervisor and upper management in associate reviews and internal follow up requirements
- Other duties as assigned.
- 2 years of F&B Management experience in a luxury hotel or restaurant required
- At least 3 years of progressive experience in a hotel or a related field
- Bachelor's degree from four-year college or university preferred
- Excellent reading, writing and oral proficiency in the English Language
- Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
- Proficient knowledge of wines, spirits and mixed drink preparation.
- Long hours sometimes required.
- Required to be standing for extended amount of time.
- Flexibility in schedules required to flex depending to the operation to include nights, weekends and holiday availability
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to communicate in a complete and consistent manner with internal departments and guests of the hotel.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Must be implementing standards outlined by Forbes and LQA in everyday service and ensure they are being followed consistently.
- Maintain high standards of personal appearance and grooming.
- Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
- Salary Range: from $85,000 to $90,000
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical, dental, vision and life insurance.
- Personalized development opportunities across Accor's extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
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