Food Service Leader

Food Service Leader at cumberlandfarmsinc summary:

Lead daily operations of a retail food service area, ensuring fast, high-quality food production, presentation, safety and cleanliness while supporting store management. Supervise and train team members, manage food stock, costs, waste, vendor relations, and process customer transactions to meet sales goals. Work variable shifts including nights, weekends and holidays, performing physical tasks and maintaining food safety standards.

Position Summary:

If you are a high energy, outgoing person who loves to help others, work as part of a team, who is looking for a leadership role, and enjoy working in a food operation this job is for you! Responsibilities involve assisting with the management of the location’s food business, providing great quality food fast and efficiently. Guiding other team members in food safety measures and presentation to ensure that our guests receive the highest quality food items in a timely, easy and pleasant manner. This role supports the Store Manager (or Brand Manager) and other team members in delivering an exceptional guest shopping experience and a working environment that promotes engagement and living the Company values.

Responsibilities:

1. Greet all guests in a friendly manner to make them feel welcomed and appreciated.

2. Manage food stock levels, food costs and waste, preparation, presentation, and food safety requirements for hot and cold prepared food and beverage items.

3. Oversee the food service area’s cleanliness, sanitation (maintaining proper standards adhering to standard food safety protocols) and maintenance of equipment.

4. Meet Company goals for food sales (i.e. pizza, breakfast sandwiches, coffee etc.)

5. Provide training, feedback, coaching and direction to fellow team members on food preparation and food safety requirements.

6. Maintain relationship with third party vendors on food Safety measures - monitoring and training on proper temperatures, holding times and waste processes (recordkeeping).

7. Maintain proper stock levels (ordering) and proper rotation of all food product for food sandwich case, sandwich warmers, pizza, chili, condiments and pastry cases, etc.

8. Process guest transactions in an efficient and friendly manner to minimize guest wait time.

9. Perform other duties as assigned at the discretion of the Store Manager or Guest Service Leader.

10. Must be able to perform the essential functions of this position with or without reasonable accommodations.

Working Relationships:

Store team members, Store Manager, District Manager, Company personnel, and various vendors.

Minimum Education: High School or GED

Minimum Experience: 6 months retail or food experience

Preferred Experience: 1 year in retail, service or restaurant environment

Licenses/Certifications: Serv Safe Certified a plus but not mandatory

Soft Skills:

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented; willing to give extra effort to help others

Other:

Scheduling: This position is both part time (up to 29 hrs.) and full-time (32-40 hrs.) and involves working a variety of hours, day and night, as EG America locations can be open 24 hours depending on the store. Weekend & Holiday hours are required.

Travel: 0%

Hours & Conditions: Full time - 40 regular hours (maximum)

Other

Specialized work attire requirements (hats or visors, gloves, etc. – provided)

Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Keywords:

food service supervisor, food safety, inventory management, team leadership, prepared foods, customer service, food cost control, training and coaching, sanitation, vendor relations