IT Support Engineer
• Provide Tier 1–2 support for Microsoft operating systems, Office 365, and related business applications
• Administer and support ServiceNow, Citrix, and VPN connectivity
• Monitor and maintain LAN/WAN network performance and security
• Assist with hardware setup, software deployments, and system configurations
• Collaborate with IT leadership on process improvement and technology upgrades Qualifications:
• 3+ years of IT support or systems administration experience in a professional services or banking environment
• Strong knowledge of Microsoft OS, networking, and remote access technologies
• Experience with ServiceNow ticketing systems and Citrix environments
• Excellent communication and problem-solving skills
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