Teller

Job Description

Job Description

Summary/Objective

Responsible for performing a variety of routine customer transactions. Serve customers and service their accounts - including transaction processing - efficiently and in a manner which provides the highest level of customer satisfaction. Performs other duties necessary to complete branch customers' transactions. Represents the bank to customers with a courteous, friendly, and assured attitude. Ensures compliance with federal and state laws and regulations in addition to bank standard operating policies and procedures by avoiding violations, minimizing risk, and protecting the bank.

Essential Functions

• Process branch customers’ transactions, including but not limited to receiving and verifying deposits; mortgage and loan payments; disbursement of funds by withdrawal; cashing checks, foreign currency and other negotiable items requested by customers. Perform duties strictly in accordance with bank policy and procedure, promoting positive customer relations by providing exemplary service.
• Verify transactions and account balances and ensure that transactions are in compliance with bank policy, state and federal regulations such as Reg CC, Reg DD and Bank Secrecy Act (BSA). Understand and exercise customer identification procedures (CIP). Complete Office of Foreign Asset Control (OFAC) verifications. Recognize when Currency Transaction Reports (CTRs) are to be completed and filed. Refer unusual questions and account activity to supervisor.
• Handle all cash under daily control, and maintain cash limits, accurately and according to bank policy and procedure. Accurately balance each day’s transactions and verify cash totals in order to complete daily settlement to verify accuracy of all work.
• Responsible for other tasks as required, including but not limited to reporting; ordering supplies; balancing branch machines; preparing night deposit bags; operating drive-up window; filing and scanning records and maintaining proper and safe procedural responses to robberies.
• Work with branch management to plan for the achievement of individual and team sales goals according to the bank’s Sales Program. Fully participate in sales promotions.
• Maintain a thorough knowledge of bank products and services, standards and procedures through attendance at meetings and timely completion of trainings
• Performs other duties as requested or assigned.

Competencies

• Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups. Demonstrate exemplary customer service skills.

• Strong attention to detail.
• Ability to count money accurately and distinguish denominations and accurately process bank transactions including but not limited to cash deposits, withdrawals, and transfers
• Ability to operate teller software and business machines
• Knowledge of the bank's products and services and the use of digital channels.
• Multilingual capabilities and/or multicultural perspective

Required education and Experience

• High school diploma or Equivalent
• Cash handling and customer service experience preferred
• Schedule must be flexible
• Must work a minimum of 20 hours per week, including Saturdays
• May be scheduled to work in other branches

Notice

This list of duties is not intended to be all- inclusive and may be expanded to include other duties that may be deemed necessary by management from time-to-time. The Bank reserves the right to modify, interpret, or apply the job description in any way the company desires and that the job description is not a contract for employment. All employment is “at will”. Also, employee is expected to have knowledge of and adherence to Bank policies and procedures. The employee complies with state and federal regulations and specific BSA/AML related regulations and all information security related regulations.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

EEOC Statement: WSB provides equal employment opportunity to all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.