Bubble Tea Barista & Shift Leader

Job Description

Job Description

Job Type

Hourly Part-Time

Position Overview

Be positive, professional, have fun and satisfy customers while optimizing restaurant operations, sales, and cash flow by implementing store plans and procedures through the team while ensuring adherence to quality, cleanliness, and customer service standards.

Job Responsibilities

• Prepare and serve Gong cha’s signature drinks and toppings with consistency and care.
• The ability to provide direction and supervision during assigned shifts.
• Coaching, training, and developing team members while providing ongoing feedback with clarity and positivity.
• Ability to have positive and productive disciplinary and corrective action discussions with team members.
• Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimize overtime and achieve daily labor controls and cost as assigned by management.
• Supervise daily work shifts and team members according to plan for the day.
• Handle guest comments and complaints with positivity and appropriate solution.
• Monitor speed of service to ensure Gong cha’s standards, product quality and cleanliness is maintained, uphold Gong cha food safety standards verified.
• Lead or assist in training of team members, including new hires as well as existing staff to make certain procedures and processes are followed.
• Performs/completes all checklists, temperature logs, other assigned line checks, as necessary.
• Exemplify and enforce Gong cha uniform policies and grooming standards.
• Ensure proper cash handling procedures are followed.
• Opening and closing of restaurant, including completing all required checklists, cash reports, opening or closing inventories and waste sheets, prep, and count cash drawers, prepare banking slips or any other duty assigned.

Job Specifications

• Must be able to work in a fast paced, high energy, and physically demanding environment.
• Must be able to spend 90% of working time standing.
• Must be able to spend 10% of working time sitting.
• Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.
• Will be required to use physical capabilities such as: walking, bending, kneeling, handling, hand flexibility, reaching, squatting, crawling, lifting, climbing, and stooping.
• Must be able to carry loads greater than 25 pounds, and be able to transport up to 50 pounds regularly.
• Must be able to communicate clearly with our guests and team members in the primary language of the restaurant, specific to location.
• Must have reliable transportation and access to a working phone number.
• Flexibility on covering other work shift’s if necessary.

Qualifications

• High School diploma or equivalent.
• Adaptive to change and able to work in a fast-paced environment.
• Confident in the ability to lead and supervise
• Proven experience in a leadership role within food service industry is preferred
• Retail Food Safety and Sanitation fundamentals – ServSafe or ANSI Certified program Preferred
• Must be organized while having the ability to multi-task.

Pays

$17.00 - $23.00 per hour

Benefits

• Employee discount
• Flexible schedule

Gong Cha is one of the world's leading premium bubble tea brands, with over 2,000 locations across 20+ countries. Our newest South Boston location is looking for passionate, customer-focused team members to join our opening team. We are committed to delivering exceptional drinks, outstanding service, and creating a welcoming environment for both our customers and employees. If you're looking for a fun, fast-paced workplace with opportunities to learn, grow, and make an impact from day one, we'd love to meet you.

Company Description

Gong Cha is one of the world's leading premium bubble tea brands, with over 2,000 locations across 20+ countries. Our newest South Boston location is looking for passionate, customer-focused team members to join our opening team. We are committed to delivering exceptional drinks, outstanding service, and creating a welcoming environment for both our customers and employees. If you're looking for a fun, fast-paced workplace with opportunities to learn, grow, and make an impact from day one, we'd love to meet you.