HVAC Dispatcher
Dispatcher coordinates service schedules, routes field technicians, and manages communications between customers and the team. This fast-paced role balances daily workloads, prioritizes urgent and emergency calls, and ensures accurate billing and work order documentation in dispatch software. Key Responsibilities Technician Routing: Schedule and dispatch HVAC/R or mechanical field technicians based on priority, location, and required skillsets. Customer Communication: Answer incoming calls and portal requests, provide arrival updates, and address concerns while maintaining a professional standard. Work Order Management: Create, update, and close work orders in the company’s CRM or dispatch software. Logistics & Tracking: Monitor technician progress in real-time, adjusting routes for traffic or weather to reduce travel time and maximize productivity. Billing Support: Verify completed work, materials used, and labor hours to assist the accounting team. Qualifications & Requirements Experience: Typically 2–5 years of dispatch, scheduling, or service administration experience—specifically in the HVAC/R or mechanical trades. Software Skills: Proficiency in field service/dispatch software (e.g., XOI), GPS tracking tools, and Microsoft Office (Word, Excel, Outlook).Soft Skills: Exceptional multi-tasking, organizational, and conflict-resolution abilities, along with a calm demeanor under pressure
Recommended Jobs
OTR Dry van Company driver (1099) Job in Newton, MA by Pulse Express
Requirements ~ CDL Class A ~ Minimum 1 year of verifiable OTR experience ~23 years of age or older ~ HAZMAT Endorsement Preferred ~ Strong work ethic, responsibility & positive attitude …
Travel Speech Language Pathologist Job
Job Overview TLC Nursing Associates, Inc. is seeking a Speech-Language Pathologist (SLP) for travel assignments in healthcare facilities. The ideal candidate will assess, diagnose, and treat s…
Engineer Software IT Sr
: The Sr. Software Engineer develops business applications and/or maintain and customize their party applications. Provides production support assistance by investigating and correcting data or ap…
Health Information Management Specialist
: Why This Role is Important to Us: Under the guidance of the Manager of Health Information Management, the HIM Specialist I is responsible for following processes to ensure compliant release of re…
Seafood Supervisor (#605）
Job Description Job Description We are seeking a Seafood Dept Supervisor！ 99 Ranch Market is one of the largest Asian supermarket chains in the United States. We have store locations in Californ…
Senior Product Designer, Growth
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot…
Installation Technician (High-End Resi AV, Lighting, Shading, Control)
Job Description Job Description Description Job Description: ~ Low-Voltage Installation Technician You Are: ~ A trustworthy individual. Hungry to learn and grow. Hands-on and love being…
Outpatient Physical Therapist - Whittier Rehabilitation Hospital
Job Description Job Description Whittier Rehabilitation Hospital Outpatient - Bradford, MA Physical Therapist - Full Time (40 hours/week) OR Per Diem $41 - $53 depending on experience $10,…
Facilities Engineer
Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of to…
Medical Director, Hematology
Medical Director, Clinical Development, Hematology Location: Boston, MA This is what you will do: The Medical Director, Clinical Development, may lead or support the clinical subteam and the…