Customer Service Representative

Job Description

Job Description

Our client a message service company right outside of Springfield, MA is looking for a temporary to hgire Customer Service Representative or two to work a Tuesday 11am-3pm schedule and then 9am-4pm or 10am-7pm Thursday, Friday and Saturday. Pay is $17.50/hr and the client traditionally moves quickly through the interview process. The calls that are coming in have to be taken and the messages need to be passed on to the client companies, so that they get the messages the next morning.

Duties:

• Answer calls and take messages overnight to pass on to client companies
• Utilize computerized systems to efficiently process customer requests and maintain accurate records
• Demonstrate excellent phone etiquette, ensuring that all customer interactions are professional and courteous
• Meet or exceed customer service performance metrics and talk time goals
• Maintain a high level of professionalism and confidentiality when handling sensitive customer information

Qualifications:

• High school diploma
• Proficiency in operating multi-line phone systems
• Excellent phone etiquette and communication skills
• Experience in data entry and clerical tasks
• Strong typing skills for quick and accurate responses
• Driver's License (Required)
• Ability to arrive on time and work an overnight schedule including one night over the weekends as well

If interested in these temporary to hire Customer Service Representative positions, please contact JMT Staffing Solutions at 781-558-2589 or apply to this ad immediately and a staffing manager will be back in touch with more details. This position would pay $17.50/hr and would move quickly through the interview process.

Company Description

Our mission is to provide Massachusetts companies and candidates with professional staffing solutions and employment opportunities in a timely and effective manner. We strive to recruit the best qualified workforce available to provide high quality, cost effective staffing options that will meet or exceed our client's expectations.

Our primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.

Company Description

Our mission is to provide Massachusetts companies and candidates with professional staffing solutions and employment opportunities in a timely and effective manner. We strive to recruit the best qualified workforce available to provide high quality, cost effective staffing options that will meet or exceed our client's expectations.\r\n\r\nOur primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.