Service Depot Technician

Our Opening and Your Responsibilities

We are seeking a Service Technician to join our Service Depot team in our Billerica, MA facility. This individual’s focus would be to work closely with our other Service Depot team members providing evaluation/investigations, troubleshooting, repairing, calibrating and maintaining high performance sensors, analyzers being returned from the field under RMA’s.

Job Responsibilities:

• Responsible for determining unit malfunctions and failures and performing repairs and calibrations as suggested by diagnostics and assessment. Following ISO procedures to perform calibrations.
• Document and provide accurate detailed technical findings, observations and materials used for all services and calibrations performed during repair and unit evaluations.
• Provide a high level of customer service, and able to work as an effective, collaborative team member.
• Responsible for all documentation and follow-up associated with closing out individual RMA’s and shipment back to customer. Processing transactions in CRM and SAP.
• Ensures adequate levels of service inventory is available to meet day to day service needs.

What You Need to Succeed

• Technical training or equivalent experience in Electrical, Mechanical, Electronics, Robotics or another technical field preferred.
• Minimum of 2 years of strong hands-on electro-mechanical background with experience in preventative maintenance, troubleshooting, service repairs, calibrations and testing of a wide variety of assemblies and sub-assemblies.
• Experienced with hand tools, fixtures and the use of diagnostic materials and test equipment.
• Must be able to understand and work from drawings, diagrams, technical bulletins, assembly procedures and general work instructions.
• Able to communicate effectively on failures and provide feedback regarding specific customer repairs, trends being observed/discovered, and unit repair history
• Strong organizational skills and proven ability in troubleshooting complex instrumentation, equipment or equivalent, ability to absorb and learn quickly and be able to continuously grow.

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• Global recognition for the quality of our products and services

About Mettler Toledo

The Process Analytics division within METTLER TOLEDO () produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]

For those who prioritize precision, Mettler Toledo is precisely where you belong.