Manager, Building Operations

Department : Building Operations

Reports To: Director of Building Operations

Employment Type : Full-Time, Exempt

Hours: 40 hours per week

Location : On-site

Salary Range : $55,000 - $70,000

Posting Date : February 17, 2026

About The Zeiterion

The Zeiterion (The Z) is a nonprofit organization with a mission to steward our historic theater as a gathering place for performing arts experiences where learning, connection, and creative expression thrive. Our work is guided by five core values: Imagination, Connection, Equity, Transparency, and Discovery . These values inform how we deliver on our mission and how we work together every day.

We are committed to cultivating a workplace where all individuals feel respected, valued, and are encouraged to contribute. As a team member, you’ll be part of a culture that supports creativity, collaboration, continuous learning, and inclusion.

Position Summary

The Manager of Building Operations is a hands-on leader responsible for the day-to-day management of The Zeiterion's historic theater facility and the supervision of the building operations team. Reporting to the Director of Building Operations, this role ensures the building is safe, clean, fully operational, and welcoming to staff, artists, patrons, and community members. The Manager oversees daily maintenance operations, supervises per-diem facilities staff, manages vendor relationships, and ensures the facility is event-ready at all times. This role balances operational execution with team leadership, working collaboratively across departments to support a busy performance calendar and organizational mission.

Key Responsibilities

Team Leadership & Supervision (30%)

• Supervise, coach, and develop the per-diem facilities staff (custodial, maintenance, event services)
• Recruit, hire, onboard, and train per-diem building operations and custodial staff
• Create and approve staff schedules, ensuring adequate coverage for performances, events, and daily operations
• Conduct performance evaluations, provide ongoing feedback, and address performance issues
• Foster a culture of safety, accountability, teamwork, and excellence in service delivery
• Monitor staff time and attendance; approve timesheets and manage payroll coordination
• Build leadership capacity within the team through coaching and mentorship
• Support the professional development and growth of team members

Daily Building Operations & Maintenance (30%)

• Oversee daily maintenance of all building areas and grounds, ensuring cleanliness, safety, and functionality
• Conduct regular building inspections and walk-throughs to identify maintenance needs
• Coordinate routine and emergency repairs with internal staff and external contractors
• Ensure timely completion of work orders and maintenance requests
• Monitor building systems (HVAC, plumbing, electrical, fire/life safety) and coordinate repairs as needed
• Oversee custodial operations, ensuring high standards of cleanliness throughout the facility
• Ensure building is event-ready for performances, rentals, and special events
• Respond to urgent facility issues during business hours and events

Vendor & Contractor Management (20%)

• Serve as primary point of contact for contractors, service providers, and deliveries
• Schedule and coordinate contractor access, including keys, parking, and building orientation
• Oversee service delivery for outsourced contracts (janitorial, HVAC, pest control, landscaping, etc.)
• Ensure contractors have required insurance documentation and comply with building policies
• Monitor vendor performance and service quality; recommend improvements to Director
• Maintain vendor contact information and service history records
• Support Director with vendor evaluations and contract renewals

Event Support & Cross-Department Collaboration (15%)

• Partner with Theater Operations, Production, and Front-of-House teams to ensure seamless event execution
• Coordinate building readiness for performances, rentals, meetings, and special events
• Align facility staffing and maintenance schedules with performance calendar
• Serve as facilities liaison during events; address immediate building or safety concerns
• Participate in event planning meetings to anticipate facility needs
• Support load-in/load-out coordination with production and event teams
• Ensure accessibility and ADA compliance for all events and programs

Administrative & Systems Management (5%)

• Maintain work order system; log, prioritize, assign, and track completion of requests
• Generate reports on work orders, staffing, maintenance activities, and contractor spending
• Track building supplies inventory; order cleaning supplies, tools, and equipment
• Maintain building operations files, including warranties, service contracts, inspection records
• Support annual budgeting process for building operations and staffing
• Coordinate building access for staff, contractors, and visiting artists/performers
• Participate in departmental and cross-functional meetings
• Assist Director with preventative maintenance tracking and compliance documentation

Safety & Compliance (Variable)

• Ensure compliance with fire safety, building codes, health regulations, and accessibility standards
• Support emergency preparedness planning, safety drills, and incident response
• Maintain safety training records for facilities staff
• Coordinate required inspections and ensure timely certification renewals
• Report safety concerns and incidents to Director promptly
• Ensure proper use of PPE and safe work practices by all facilities staff
• Support OSHA compliance and workplace safety initiatives

Other duties as assigned

Qualifications

Required:

• 5–7 years of progressive experience in facilities management, building operations, or related field
• 2+ years of supervisory experience, including hiring, training, and performance management
• Demonstrated expertise in managing building maintenance, custodial operations, and vendor relationships
• Strong knowledge of building systems (HVAC, plumbing, electrical, fire/life safety)
• Experience with work order systems and facilities management software
• Excellent organizational skills and ability to manage multiple priorities simultaneously
• Strong leadership, coaching, and team development skills
• Excellent communication skills (written and verbal) with ability to interact professionally with diverse stakeholders
• Proven ability to work independently and exercise sound judgment
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and Google Workspace
• Commitment to fostering an inclusive, safe, and high-performing team culture
• Flexibility to work evenings, weekends, and occasional holidays as needed for events
• Valid driver's license and reliable transportation

Preferred:

• Bachelor's degree or Associate's degree in facilities management, business administration, or related field
• Experience in performing arts, entertainment venues, hospitality, or event operations
• Familiarity with historic building maintenance and preservation
• Experience with union or non-union labor management
• Facilities management certification (e.g., IFMA FMP, BOMI)
• Knowledge of OSHA safety requirements and workplace compliance
• Experience with budget management and expense tracking
• Bilingual: Spanish, Portuguese, Kriolu (Cape Verdean Creole), Haitian Creole, or K'iche

What We’re Looking For

In addition to relevant experience, we’re looking for a colleague who:

• Brings a spirit of curiosity, creativity, and openness
• Communicates with clarity, honesty, and care
• Thrives in a collaborative, relationship-centered team
• Shares our commitment to equity, inclusion, and anti-racism
• Is excited to learn, grow, and imagine new ways forward

Our Workplace Culture

As part of your onboarding, you’ll be welcomed into a culture that reflects our values:

• Imagination – We encourage creative problem-solving and fresh ideas from every level of the organization.
• Connection – We work with empathy and respect, building strong relationships across teams.
• Equity – We actively address inequities in our systems and strive for inclusive representation in all we do.
• Transparency – We communicate openly, share information proactively, and make decisions with integrity.
• Discovery – We support risk-taking and learning from mistakes as essential parts of growth.

We create a workplace where you can bring your full self, feel supported, and know your contributions matter.

TO APPLY

Applications will be reviewed on a rolling basis until the position is filled. To be considered, please submit:

1. Your resume
2. A brief cover letter expressing your interest in the role

We deeply value working with individuals from a rich mix of backgrounds, experiences, and perspectives. We believe this diversity strengthens our institution and enriches our community. While we've outlined the qualifications and experience that we think will help someone thrive in this role, we also recognize that talent comes in many forms. If your background doesn't perfectly align with every requirement, we still encourage you to apply - your unique perspective might be exactly what we need.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact [email protected] or call 774-425-3413 x122.

EQUAL OPPORTUNITY EMPLOYER

The Zeiterion is an equal opportunity employer. We celebrate equity and are committed to creating an inclusive, thriving environment for all employees, including but not limited to a culture of antiracism in which we build policies, procedures, and a safe space for people from all backgrounds to feel safe and seen in our employ, in our seats, and on our stage. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status