General Manager, Fitness Sales (Commission Based)

Job Description

Job Description

Total Salary $45,000 Base pay + Commissions and Bonuses.

About HOTWORX:

HOTWORX is a cutting-edge fitness studio offering a 24-hour virtual infrared workout experience combining heat, infrared energy, and exercise. HOTWORX's mission is "More Workout, Less Time." We are committed to delivering a distinctive and practical fitness experience to our members. We are seeking a highly motivated and results-driven General Manager to lead our team at HOTWORX, Springfield and ensure the studio's overall success.

About the job:

The General Manager is responsible for the overall success of the HOTWORX studio in Springfield, MA. This includes effective management strategies, marketing tactics, consultative sales skills, and superior customer service to meet and exceed performance goals. The General Manager will maintain the integrity and good reputation of the HOTWORX brand at all times.

Responsibilities:

Studio Management: Oversee daily studio operations, including opening and closing procedures, equipment maintenance, cleanliness, and ensuring a 5-star customer experience.

Team Leadership: Lead, manage, and motivate a team of Trainer Sales Associates (TSAs). Conduct weekly/monthly staff meetings and training sessions.

Sales & Marketing: Drive membership sales, achieve revenue targets, implement marketing initiatives, and track KPIs. Execute prospecting duties and marketing strategies.

Customer Service: Provide exceptional customer service, build strong relationships with members, and address customer concerns promptly and professionally.

Training & Certification: Complete required HOTWORX training and certifications, including CPR, AED, and First Aid. Ensure all staff are fulfilling their training requirements.

Financial Management: Manage inventory, ordering, membership billing, collections, and payroll submission. Adhere to budget guidelines.

Reporting: Submit required reports to the Franchisee, including daily production reports and analyses.

Qualifications

• Proven track record in sales leadership with strong negotiation and business development skills
• Experience managing sales teams, driving revenue, and forecasting; account management exposure
• Outside/B2B sales experience preferred; proficient in leveraging CRM tools (e.g., Salesforce) and data analysis for strategy
• Customer service orientation with ability to build long-term client relationships
• Background in fitness/retail environment is a plus; strong communication, leadership, and problem-solving abilities

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person