Product Analytics, Senior Associate

Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Product Analytics Analyst Senior Associate to join our team to drive improvement and value in the athenahealth product. Your job will be to partner with Product Management, Development, and Strategy teams supporting planning and decision making by providing relevant and timely athenaOne-based data, analytics, and insights. Some of the things you will do include: exploring opportunities for product improvement; scoping impact of product decisions on clients; informing backlog prioritization through research & investigation; and building & monitoring effective release metrics and KPIs.  

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

You are passionate about problem-solving and know how to energize cross-functional teams around a problem and use data to identify and prioritize solutions. You are skilled at creating meaningful insights with large, complex datasets and using query languages, ETL tools, data modeling, and data visualization.  You have strong attention to detail and are at your best when tackling new problems and supporting innovation. 

The Team: We are a diverse group of athenistas who believe that being smart about how we use data can lead to better products and more value for our clients. We don't just pull data and create analyses; we create compelling stories driven by the context of our customers and the vision of athenahealth. We believe we are strongest when we support each other, and that learning is always part of the job. 

Job Responsibilities

• Partner with Product Managers and scrum teams to determine the measures of success and guide good usage of outcome driven metrics  

• Pull user, customer, and other data from complex systems to format into reports and analyses for the Product Managers  

• Create and maintain easy to use visuals (e.g., dashboard, report card, etc.) to keep Product teams informed of product/feature performance  

• Reinforce the use of standardized data assets and metrics, and help surface and fill gaps as discovered  

• Develop and manage strong, collaborative relationships with associated product team  

Typical Qualifications

• Ability to synthesize complex, high quantity and sometimes contradictory information to effectively solve business problems and communicate potential solutions 

• Demonstrated ability to use a variety of tools, techniques, and processes to gather and report data  

• Ability to effectively communicate technical ideas to various audiences   

• Ability to collaborate across a range of audiences, both internal and external audiences, and across a range of cohorts  

• Ability to provide sound rationale for recommendations to gain others’ support and commitment  

• Excellent verbal and written communication skills  

Education and experience

• Bachelor’s Degree required; Degree (Bachelor’s or Masters) in quantitative disciplines like Computer Science, Data Engineering, Data Science, Statistics, Analytics, or Information Systems preferred  

• 3+ years overall professional experience, preferably including 2-3 years of data analytics or data science  

• Strong understanding of database technologies and ability to write code to gather data. SQL experience mandatory  

• Demonstrated experience with an array of analytical tools and methods including data visualizations (Tableau, Power BI, etc.), and programming languages (Python, R, etc.)  

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,   full-time. With consistent communication and digital collaboration tools, athenahealth   enables   employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers