Onsite AV Support Technician

Job Description

Job Description

AV Support Technician

Location: Watertown, MA

Schedule: Onsite, 5 days per week

Start Date: September 1, 2026

Duration: 6-Month Contract-to-Hire

Overview

A growing technology services organization is seeking an AV Support Technician to provide day-to-day audiovisual support within a corporate office environment in Watertown, MA. This role is ideal for someone with 1–3 years of AV support experience who enjoys working directly with end users, troubleshooting conference room technology, and delivering a high-touch customer experience.

This position focuses primarily on Tier 1 and Tier 2 AV support issues, ensuring meeting rooms, collaboration spaces, and video conferencing systems operate smoothly for employees and visitors. Strong communication skills and a professional, customer-focused attitude are just as important as technical abilities.

Key Responsibilities

• Provide onsite support for conference rooms, meeting spaces, and collaboration technologies
• Troubleshoot and resolve Tier 1 and Tier 2 AV issues involving audio, video, displays, cameras, microphones, and conferencing systems
• Support Microsoft Teams Rooms and other video conferencing platforms
• Perform daily room readiness checks to ensure systems are functioning properly before meetings begin
• Respond to tickets and service requests in a timely manner
• Assist end users with meeting launches, content sharing, and conferencing functionality
• Escalate complex issues to appropriate support teams when necessary
• Document incidents, resolutions, and recurring issues
• Coordinate with third-party AV vendors and service providers as needed
• Maintain a polished, white-glove support experience for all users

Required Qualifications

• 1–3 years of AV support experience in a corporate, enterprise, or higher education environment
• Experience supporting conference room technology and video conferencing systems
• Knowledge of audio, video, display, and presentation technologies
• Familiarity with Microsoft Teams Rooms, Zoom Rooms, or similar collaboration platforms
• Ability to troubleshoot AV hardware and software issues
• Strong customer service and communication skills
• Comfortable working directly with executives, employees, and visitors in a professional setting
• Ability to prioritize multiple tasks in a fast-paced environment

Preferred Qualifications

• Experience with Crestron, Extron, QSC, Biamp, Poly, or Cisco collaboration technologies
• Experience working with an AV integrator or managed services provider
• CTS certification or related AV certifications
• Basic understanding of networking concepts as they relate to AV systems

What We're Looking For

The ideal candidate is someone who is dependable, personable, and takes pride in creating a seamless meeting experience for end users. Success in this role comes from a combination of technical troubleshooting skills, professionalism, and the ability to build strong relationships with stakeholders across the organization.

This is an excellent opportunity for an AV professional looking to grow their career within a stable corporate environment and work toward a long-term position.

Job Type & Location

This is a Contract to Hire position based out of Watertown, MA.

Pay and Benefits

The pay range for this position is $30.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Watertown,MA.

Application Deadline

This position is anticipated to close on Aug 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.