It field technician

Job Title: IT Field Service Technician

Location: Boston, Massachusetts
Company: Form 10 Group, Tampa, FL

About Us:

Form 10 Group is a growing IT services company headquartered in Tampa, FL, specializing in providing on-site support to state government offices throughout the Massachusetts region. We are looking for skilled and customer-focused IT Field Service Technicians to join our team. In this role, you will diagnose, repair, and maintain a variety of IT equipment including computers, cameras, biometric scanners, printers, and signature pads, ensuring that our clients’ systems are up and running efficiently.

Position Overview:

As an IT Field Service Technician, you will be responsible for responding to break/fix service tickets across Boston region and a 200-mile radius around Boston. You will travel to various government office locations, troubleshoot, and resolve technical issues within established Service Level Agreement (SLA) timelines. Technicians may also be asked to travel in state and out of state. This is an excellent opportunity for someone who enjoys traveling, problem-solving, providing top-notch customer service, and working independently in the field.

Key Responsibilities:

• Diagnose and repair a wide range of IT equipment including computer monitors, keyboards, printers, cameras, biometric scanners, and signature pads, fingerprint readers.
• Travel to assigned government office locations across Massachusetts and resolve service tickets promptly and professionally.
• Troubleshoot and perform repairs on hardware and software issues in Windows 10 environments.
• Complete and maintain accurate service records, inventory reports, and ticket documentation in the ticketing system Service Now.
• Ensure all service requests are completed within the specified SLA timeframes.
• Provide exceptional customer service, maintaining professional communication with clients and ensuring high satisfaction levels.
• Manage and carry up to 50 pounds of equipment, tools, and supplies.

Requirements:

• Minimum 2-3 years’ experience in IT field service, with hands-on experience responding to break/fix service tickets.
• Strong experience with IT hardware, including PCs, printers, cameras, biometric devices, and peripheral equipment.
• Proficiency in Windows 10 troubleshooting and basic system maintenance.
• Familiarity with enterprise-level IT systems and environments.
• Knowledge of additional technical areas such as Active Directory, Hard Drive Imaging, and Network Management is a plus.
• A+ Certification (or equivalent) preferred.
• Excellent customer service skills, with a focus on communication and professionalism.
• Strong problem-solving and troubleshooting abilities.
• Ability to carry and transport equipment up to 50 pounds.
• Comfortable using and transporting tools and equipment.
• Ability to submit detailed inventories and reports accurately and on time.
• Clean background check and willingness to undergo an extensive security screening.
• US Citizenship required by our customer base; no dual citizenship permitted.

If you have a passion for IT troubleshooting, enjoy helping others, and are ready to take on the challenge of working in a field-based role, we encourage you to apply!

Form 10 Group, Inc., is a Service Disabled, Veteran Owned, Small Business (SDVOSB). Our team’s mission is to help our public sector agency customers become the most technologically advanced and efficient organizations possible so they can best serve their citizens, residents, and constituents. We are a premier provider of outsourced professional IT Services to large corporations serving the public sector and government agencies alike, nationwide. Come join a growing and dynamic team! For information on Form 10 Group, visit our website at Form 10 Group – The complete IT solutions company.

Form 10 Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Form 10 Group is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email [email protected].

Form 10 Group is committed to growing a workforce free of discrimination, harassment and retaliation and maintaining a drug-free workplace.

Form 10 Group is an E-Verify employer, for more information please visit

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: On the road