Front End Team Member

Job Description

Job Description

THE JOB:

Rocco's FOH Team Members such an important part of our team here at Rocco's. We pride ourselves in giving exceptional 'above and beyond' service to all of our guests. FOH Team Members are the ones who can make or break a customer experience in store. Our coffee and doughnuts are delicious and speak for themselves but it takes an incredible front of house team to really make our guests have a memorable experience. This position is responsible for creating individualized experiences for our guests from greeting, packing their doughnuts, food, coffee, & teas, and ringing up their order. The FOH Team Member is encouraged to make the best decision that will create a positive experience for our guests. We encourage all of our team members to be team players and to be willing to help wherever the need is at the moment. FOH Team Members have the opportunity to be cross trained to learn other roles in the store. No matter where you start with us, there is room to grow. Front of House Team Members work directly with our Store Supervisor. We encourage all of our team members to be FOH Team Members need to be extremely hardworking, teachable, and friendly. Our training is structured so that you will gain the knowledge and tools needed to succeed in this role.

WHO WE WANT:

This candidate will have the opportunity to join one of the fastest growing doughnut shops in the US. We want someone who wants to be apart of a thriving, growing business and will put in the work to help the company evolve. Yes, we set high standards here and expect a lot from our crew BUT we equally enjoy having fun and creating a stimulating and inspiring work environment!

REQUIREMENTS-

DESIRED TRAITS:

-Previous Food, Restaurant, Customer Service Experience
-Wednesday -Sunday availability
-Ability to work 6AM-1:30PM
-Thoroughly enjoys people and strives to create memorable experiences with everyone they meet
-Ability to stand in a position for long periods of time (up to 8 hours)
-Teachable and a good listener
-Excellent communication skills and has access to download our team communication app
-Friendly attitude & team player
-Punctual and reliable
-Has reliable transportation to and from work
-Driven individual who enjoys being apart of a close working team
-Highly adaptive and willing to work hard

DUTIES/ RESPONSIBILITIES (not limited to)
-Delivering exceptional customer service to all of our guests
-Assisting customers maintaining a happy, authentic attitude
-Welcoming new guests and guiding them through the new monthly menu and helping them decide flavors
-Maintaining professionalism in the workplace at all times
-Operating our POS system to ring up customers
-Printing off tickets for online orders and filling with 100% accuracy
-Learn and maintain knowledge of our monthly menu to effectively be able to communicate the ingredients to our guests
-Efficiently and precisely packing all doughnut orders
-Maintaining cleanliness of front of the store including, winding, mopping, sweeping, sanitizing all high touch surfaces throughout the day, as needed
-Making sure the doughnut display is always clean and clear of any doughnut pieces
-Ability to make coffees, teas and new drinks placed on the menu
-Ability to lift or move up to 30lbs
-Following opening and closing checklist daily
-Washing dishes and equipment
-Taking out trash and cardboard recyclables

WHAT WE OFFER:

-Flexible Schedule
-Weekly Pay, competitive pay plus tips
-Health insurance plan options for all full time individuals
-Friends + Family discount
-Accrued PTO