Residential Concierge Supervisor

Job Description

Job Description

Perks of Full-Time Employment at Tillinger's:

• 100% Company-paid Individual Healthcare Plan Premium. **Blue Cross Blue Shield of MA + Delta Dental** with ZERO contribution required by you!
• Generous Holiday Gratuities!!

Currently Hiring For these Base Schedules:

• Tue-Sat: 10:00 AM to 6:30 PM Base Schedule - 40+ Hours Weekly (Boston/Cambridge) - weekend availability required
• This role provides on-call support and requires flexibility in schedule, as needed.

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JOB SUMMARY

If “Thank you very much!” are words you love to hear, then a career with Tillinger’s as a Residential Concierge could be the perfect fit for you! A Residential Concierge Supervisor plays an integral part in delivering excellent service and managing their concierge team. The position is like that of our Residential Concierge role yet with some added responsibilities that will show off your leadership abilities.

Tillinger’s offers unique opportunities that embrace your passion for professional hospitality and provide residents and their guests with a personalized experience with every interaction. As a poised ambassador of service for a luxury residential community, you will have the ability to perform your craft by providing friendly assistance that creates an elevated living experience to those who call their community “home.”

You will complement the property operations through your professional and confident demeanor, intuitive customer service skills, attentive performance, and shining personality. For these reasons, we believe hearing “Thank you very much” will become part of your every day. Tillinger’s is committed to pairing your experience, charm, and talents with a property that is best aligned to help jump start your career at Tillinger’s!

CONCIERGE SUPERVISOR RESPONSIBILITIES OVERVIEW

• Ensure the seamless day-to-day operations of your Concierge team including staff scheduling, payroll, and direct staff towards having successful moments.
• Use your leadership skills to guide your Concierge team to project a confident, service-focused presence.
• Manage client relationship while proactively delivering what is expected during your own shifts.
• Anticipate needs and address issues before they become concerns.
• Ensure property policies and procedures are being followed.
• Treat your team well and lead by example.
• With management assistance, create and conduct corrective actions and follow up
• Co-facilitate performance reviews for your team with management support.
• Ensure Concierge desk has required desk coverage at all times. Provide on-call services and desk coverage as needed. Needed flexibility is dependent on your locations schedule.
• Be an excellent communicator and ask for help when you need it.

JOB HIGHLIGHTS

• Welcome residents and their guests proactively offering your assistance.
• Deliver anticipatory service by understanding residents’ daily routines and preferences.
• Be fully knowledgeable about the property and its operations, procedures, and community spaces.
• Maintain complete and detailed daily logs that illustrate the activity and interactions that occurred during your shift.
• Complete incident reports and submit to Supervisor and Property Management when required.
• Manage packages and deliveries; properly logging items in and out to ensure accuracy.
• Help resolve resident issues by offering a personalized solution that is aligned with established policies and procedures.
• Provide a comprehensive pass on of information to the colleague who is relieving you at the end of your shift to prepare them for success.
• Answer phones and email promptly and professionally.
• Help familiarize new residents with the local area.

SKILLS/EXPERIENCE

• Welcoming personality and natural desire to deliver genuine service
• Experience in hospitality, retail, or even healthcare industry often makes for a good fit
• Excellent Written, Observational, Verbal, and Non-Verbal Communication and problem-solving skills
• Confident with your ability to bring out your inner diplomat when needed to resolve situations calmly and with tact
• Self-motivated resulting in consistently high service levels
• Excellent time-management and prioritization skills
• High school diploma or GED required. Enrollment in higher education program a plus
• Able to stand for extended periods
• Able to lift 40 pounds

ADDITIONAL BENEFITS

• Accrued Vacation time
• 401(K)
• Commuter Benefit Program
• Employee Referral bonus program

Some benefits are available after completion of 90 days. Schedules vary by work location. Compensation is competitive and commensurate with position and relevant experience.

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