VoC Program & Insights Manger
Job Description
Job Description
Robert Half’s marketing & creative client is seeking a VoC Program & Insights Manager for a 3+ month contract in the Greater Boston area to cover an employee leave (potential to extend). This is a hybrid, 40-hour-per-week opportunity; candidates must be willing and able to work onsite 3 days/week. This role leads the client’s Voice of Customer (VoC) program and delivers actionable insights to support business strategy and improve customer experience.
Key Responsibilities:
- Oversee and optimize day-to-day VoC program operations
- Analyze customer, operational, and market data for trends and opportunities
- Support customer segmentation and integration of insights across teams
- Lead or assist with market research, competitive analysis, and vendor management
- Collaborate with internal teams and external vendors to inform strategic decisions
- Degree in management, communications, analytics, or related
- 3–5+ years of experience in VoC/CX program management, data insights, or analysis
- Proficiency with Medallia or VoC/CX platforms
- Strong program management and data analysis skills
- Experience in professional services or financial services preferred
- Familiarity with research methodologies and tools (e.g., Qualtrics, SurveyMonkey, Excel, Tableau, Power BI, or related)
- Excellent organizational, communication, and collaboration skills
Recommended Jobs
Licensed Massage Therapist
Skin Spa New York is looking to add to our highly motivated, professional, friendly, and customer service-oriented team of Massage Therapists! Looking for talented therapists with the ability and…
Metal Fabricator/Welder (Fence Fabrication)
Fabricates custom metal products including products and materials such as but not limited to fence panels, gates, posts, and other unique materials and products. The use of various welding tools, pow…
Platform Product Manager (APIs & Applications)
Join Modulate as we pioneer the future of conversational intelligence. Modulate is the leader in conversational voice intelligence. We enable platforms and enterprises to deeply understand how peo…
Front Desk Coordinator
Job Description Job Description We are looking for a bilingual Front Desk Coordinator to join our team in Brighton, Massachusetts. In this contract position, you will play a key role in supportin…
Supply Chain Manager
Job Description Job Description Description: The Supply Chain Manager - will lead and elevate the planning functions across demand, supply, capacity and inventory across several GMP and ISO/FDA …
Data Analyst-Tech Con-Data and Analytics-Data Arch and Eng-FSO-Manager -Multiple Positions-1686132
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are…
Autobody Technician
``` Description of the role: The Auto body Technician at Colonial Chevrolet of Acton will be responsible for repairing, refinishing, and restoring damaged vehicles to their original condition. Thi…
Experienced HVAC Service Technician
Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada. We have a strong in-house group of field technician…
Injury Prevention Specialist (AT, PTA, PT, OT, COTA, LMT) - Peabody, MA
Position: Part-Time Industrial Injury Prevention Specialist (Part-Time, 1099 Contractor) Location: ONLY 1x PER MONTH TRAVEL TO Peabody, MA Compensation: $60 per hour, depending on exper…
Product Reporting Analyst
About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the un…