ServiceNow Pre-Sales Architect

Job Title: ServiceNow Pre-Sales Architect – HRSD Module Specialist
Location: Remote

Our client, an elite ServiceNow partner, are hiring a ServiceNow Pre-Sales Architect specializing in the HRSD module to join their team in remotely on a contract role. The successful candidate will be responsible for providing pre-sales technical support and guidance to prospective clients, as well as enabling clients to optimize their HR service delivery processes using ServiceNow.

Responsibilities

• As the ServiceNow Pre-Sales Architect, you will work with sales teams to engage with prospective clients and understand their HR service delivery challenges.

• Define, design, and architect solutions that leverage the ServiceNow HRSD module to meet customer needs.

• Lead product demonstrations and technical presentations, highlighting the capabilities of the ServiceNow HRSD module.

• Collaborate with clients to gather, understand, and translate business requirements into functional and technical solutions, ensuring alignment with the HRSD module features and best practices.

• Serve as the subject matter expert (SME) for the ServiceNow HRSD module advisingclients on industry best practices, implementation strategies, and potential challenges within HR service delivery.

• Assist in the preparation of responses to RFPs, RFIs, and other sales documents, providing technical insight and solution recommendations tailored to HRSD requirements.

• Work closely with post-sales delivery teams to ensure seamless transitions from pre-sales to implementation, ensuring that designed solutions are feasible and practical for implementation.

• Build and maintain strong relationships with key stakeholders, including HR leaders, IT teams, and other senior decision-makers, to ensure that ServiceNow solutions meet their HR service delivery objectives.

• Stay up to date with the latest ServiceNow product offerings, particularly related to HRSD, and maintain a strong understanding of the HR technology landscape.

• Provide support and guidance to internal teams (e.g. sales, delivery and technical) to enable them to understand the ServiceNow HRSD module and its benefits.

Skillset

• Minimum of 5 years of experience with ServiceNow, with a strong focus on HRSD solutions.

• ServiceNow Certified Implementation Specialist (CIS) and ServiceNow Certified System Administrator (CSA). HRSD or related certifications preferred.

• Proven experience in a pre-sales or solution architecture role, with a strong background in solution design and customer-facing presentations.

• In-depth knowledge of the ServiceNow HRSD module, including HR Case Management, Knowledge Management, Employee Service Center and Virtual Agent.

• Familiarity with HR business processes, including onboarding, employee self-service, case management, and HR ticketing systems.

• Strong understanding of ITIL principles, IT service management, and how they relate to HR service delivery.

• Prior experience working in or with HR departments or HR software solutions.

• Experience in managing client relationships and driving sales cycles to close.

Interested? Apply Today!

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