Assistant Front Office Manager
- Support the daily operation of the Front Desk, Guest Services, and related front office functions.
- Lead by example in delivering professional, efficient, and personalized guest service aligned with Hyatt brand standards.
- Assist in managing high-volume check-in and check-out periods, including group and convention transitions.
- Respond to guest concerns and support service recovery efforts to ensure guest satisfaction.
- Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and seamless service delivery.
- Assist with daily staffing coordination based on occupancy and business levels.
- Support adherence to front office procedures, including cash handling and internal controls.
- Provide coaching and real-time feedback to front office colleagues.
- Participate in training, onboarding, and leadership development activities.
- Maintain compliance with hotel policies, safety standards, and operational procedures.
Required:
- 1-3 years of hotel Front Office experience.
- Prior lead or supervisory experience.
- Experience in a full-service or high-volume hospitality environment.
- Strong communication and problem-solving skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Experience in an urban hotel setting.
- Experience working in a union hotel environment.
- Bachelor's degree in Hospitality Management or related field.
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- Paid sick time in accordance with Massachusetts law
- 401(k) with company match (where applicable)
- Employee stock purchase plan
- Complimentary and discounted Hyatt hotel stays worldwide
- Tuition reimbursement and career development opportunities
- Benefits eligibility and details will be provided during the hiring process.
- Ability to stand for extended periods during shifts.
- Ability to move throughout the hotel property.
- Ability to lift or move up to 50 pounds, with or without reasonable accommodation.
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