Senior IT Operations & Security Engineer

About Sequel 

Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all.
 Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management.  

Job Overview 

The Senior IT Operations & Security Engineer plays a critical role in executing and supporting tactical IT initiatives that improve organizational productivity, reliability, and scalability. This individual contributor role is focused on operational enablement, project execution, and cross-functional collaboration. 

The engineer will lead and support projects across the Microsoft ecosystem, manage helpdesk escalations, and take ownership of platforms like SharePoint and Microsoft 365. This role also absorbs non-strategic projects to protect the bandwidth of IT operations, security, and compliance teams, allowing them to stay focused on their core accountabilities and planned priorities. While security tooling and governance are part of the scope, the emphasis is on operational maturity, tooling optimization, and business enablement. 

Job Responsibilities and Essential Duties

• Lead and support tactical IT projects leveraging the Microsoft ecosystem, including Microsoft 365, SharePoint, Copilot, Loop, Entra, Teams, Planner, and Power Platform.
• Take ownership of SharePoint platform management, including governance, optimization, and execution of existing projects with strategic partners.
• Develop and maintain project plans, stakeholder meeting schedules, and SLT communications for SharePoint and other operational initiatives.
• Collaborate with the Director of IT to partner with cross-functional teams to identify and solve for operational gaps, business needs, and tooling opportunities.
• Provide Level 2–3 support for escalated tickets and work within the helpdesk queue to ensure timely resolution of issues.
• Monitor and manage ticket SLAs, ensuring service levels are met and support processes are followed.
• Coordinate cross-functional efforts to ensure project follow-through and documentation.
• Provide technical guidance and support for automation and scripting using tools like Power Automate and PowerShell.
• Assist in the implementation and configuration of Purview and Priva for operational data governance, including retention policies, DLP, and insider risk management.
• Partner with a vulnerability management provider to implement continuous scanning and documented remediation workflows.
• Absorb and execute non-strategic projects to protect the bandwidth of IT operations, security, and compliance teams.

Minimum Requirements

• 5+ years of experience in IT operations, infrastructure, or engineering roles.
• Bachelor’s degree in Computer Science, Engineering, IT, or a related field preferred or equivalent experience.
• Strong familiarity with the Microsoft ecosystem, including Microsoft 365, SharePoint, Entra, Loop, Copilot, and Power Platform tools.
• Experience managing helpdesk operations, ticket escalations, and SLA tracking.
• Proven ability to take ownership of platforms and projects, including stakeholder coordination and timeline management.
• Experience with Purview and Priva for implementing operational data governance policies.
• Proficiency in automation and scripting using Power Automate, PowerShell, or similar tools.
• Strong communication and documentation skills.
• Ability to operate independently with minimal supervision and deliver reliable, high-quality results.

Required Knowledge, Skills and Abilities

• Deep understanding of Microsoft 365 ecosystem, including SharePoint, Loop, Copilot, Entra, SIEM, Teams, Planner, and Power Platform.
• Experience with Purview and Priva for implementing data retention policies, DLP, information protection, and insider risk management.
• Strong technical competency in scripting and automation using Power Automate, PowerShell, or similar tools.
• Proven ability to operate independently with minimal supervision, delivering reliable, high-quality results.
• Demonstrated success in leading tactical IT projects and absorbing non-strategic initiatives to protect team bandwidth.
• Ability to develop and execute roadmaps for tool adoption and operational maturity.
• Experience contributing to cybersecurity strategy enablement, including incident response playbooks, alert correlation, endpoint observability, and RBAC.
• Familiarity with vulnerability management practices, including continuous scanning, patch visibility, and remediation workflows.
• Strong problem-solving skills and ability to translate business needs into technical solutions.
• Excellent interpersonal and communication skills to collaborate effectively across departments and with senior leadership.
• Ability to manage multiple priorities, adapt to changing business needs, and maintain focus on strategic goals.
• Exposure to compliance frameworks such as SOC 2 or HITRUST, with an understanding of how operational practices support readiness.

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Sequel, we believe that when you thrive, we thrive. That’s why we’ve designed a benefits package that’s as thoughtful as it is generous. From day one, you’re automatically enrolled in our 401k plan—no waiting, no worries—with a 6% company match and 100% immediate vesting. We prioritize your well-being, especially for our employees and their families living with diabetes, with capped out-of-pocket insulin costs and GLP-1 coverage across all plans. With multiple medical plans through Aetna, including a 100% company-paid high deductible plan paired with employer HSA contributions, you can select what suits your needs. Additional benefits include vision and dental plans, employer-paid short-term disability, and voluntary options like accident and pet insurance.

Need time to relax and recharge? You’ll enjoy flexible PTO and generous paid holidays, all while being part of a culture that values hard work, fun, and support. We don’t just offer jobs—we offer careers that build futures. Join us, and let’s grow together!

Environmental/Safety/Physical Work Conditions

• Ensures environmental consciousness and safe practices are exhibited in decisions
• Use of computer and telephone equipment and other related office accessories/devices to complete assignments
• May work extended hours during peak business cycles
• Physical requirements such as lifting specific weights
• Some travelling is expected