Refrigeration Field Service Technician

Our client is a leading provider of commercial refrigeration and food equipment services and sales throughout New England, seeks to add a Refrigeration Field Service Technician to help lead the company through an exciting phase of growth. Established in 1991 a family owned-operated business and headquartered in Norwood, MA. Our client has a long history of above-market growth driven by strong customer loyalty, a dedicated and thoughtful management team, and an industry leading reputation for quality service.
Total Compensation : $70,000.00 - $120,000.00+ per year based on experience

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment
• Ensure clear and accurate work orders for all customer services
• Coordinate with the Parts Department for parts identification and ordering
• Ensure timely and professional installation of ordered parts
• Keep the service truck tidy and maintain an organized inventory of parts and tools
• Identify service challenges, gather relevant data, and formulate effective solutions
• Collaborate with manufacturers for equipment diagnosis when required
• Offer top-tier service and clearly communicate service requirements to customers
• Advocate for and suggest additional JWS services to customers as appropriate
• Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits

• Proficiency in using hand tools
• EPA certification and a strong emphasis on safety
• Ability to climb stairs and ladders
• Adept at multitasking and adapting to varying tasks
• Emphasis on customer understanding and satisfaction
• High School diploma or GED and a valid driver’s license
• Ability to lift and carry items weighing up to 75 pounds
• Independent worker and effective team collaborator
• Demonstrated ability to complete assignments with little to no supervision
• Previous experience in gas, electric, plumbing, and/or steam repairs is an asset
• Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field
• Strong organizational skills and a proactive, team-oriented mindset
• Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours

• Attractive compensation package with periodic reviews, bonuses, and increments
• Very competitive 401k with a 4% Safe Harbor Match
• Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
• Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
• Flexible On-call: Infrequent on-call schedules and plentiful OT opportunities with incentive pay
• Career Growth: Paid training, tuition assistance, and numerous advancement opportunities
• Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program
• Life & Disability Insurance for your peace of mind
• Benefit from our company-wide Bonus incentive program with quarterly payouts
• Enjoy 9 company-funded holidays along with generous PTO
• Robust career progression opportunities
• Referral bonuses for expanding the JWS family
• Vast training and professional development prospects
• Tuition reimbursement and individual developmental plans for continual growth