Director of Hotel Operations

Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Are you a hospitality leader who thrives in a fast-paced environment and loves creating exceptional guest experiences? The Renaissance Patriot Place Hotel is seeking a passionate and driven Director of Hotel Operations to join our leadership team.

Working at the Renaissance Patriot Place offers a truly exciting and fast-paced environment unlike any other. Located right alongside Gillette Stadium, every shift is fueled by the energy of major events—from New England Patriots games and this summer’s FIFA World Cup to concerts and other large-scale entertainment. The constant flow of fans and visitors creates a vibrant atmosphere, making each day dynamic and engaging. Whether it’s game day buzz or pre-event excitement in the plaza, being part of Patriot Place means working at the center of unforgettable moments and world-class experiences.

In this highly visible role, you’ll help lead daily hotel operations while inspiring teams across departments to deliver outstanding service. This is a true hands-on leadership position—perfect for someone who enjoys being out on the floor, collaborating with teams, solving challenges, and ensuring every guest experience is memorable.

At Colwen Hotels, our leaders are not behind a desk—we are active, engaged, and committed to excellence in every part of the operation.

What You’ll Do

As Director of Hotel Operations you will play a key role in driving operational excellence and team engagement across the property.

Key responsibilities include:

- Oversee day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Engineering

- Lead by example to deliver exceptional guest service and memorable experiences

- Support recruiting, hiring, training, and performance development of associates

- Assist with financial performance, budgeting, and profitability initiatives

- Ensure teams consistently meet brand and Colwen Hotels service standards

- Foster a positive, engaging, and respectful workplace culture

- Champion associate recognition and engagement initiatives

- Conduct daily property walks to ensure cleanliness, product quality, and service excellence

- Collaborate closely with all departments including Sales & Marketing, Finance, Food & Beverage, and Maintenance

Why Join Colwen Hotels?

Colwen Hotels is a dynamic hospitality group built on hard work, integrity, and authenticity. We empower our teams to bring forward-thinking ideas to life, continuously elevating the guest experience.

With 40 hotels across 9 states and an exciting pipeline of future projects, Colwen offers a collaborative culture and meaningful career growth opportunities for hospitality professionals ready to take the next step.

What We’re Looking For

- 3+ years of hotel management experience

- Passion for hospitality and delivering outstanding service

- Strong leadership and team development skills

- Excellent verbal and written communication abilities

- Highly organized with strong attention to detail

- Proven problem-solving and analytical skills

- Ability to multitask and perform effectively in a fast-paced environment

- Proficiency in Microsoft Office Suite

- Deep understanding of hotel operations and service standards

Medical Insurance with Company-Funded HRA, Dental & Vision Insurance, Flexible Spending Accounts, Supplemental Insurance Options, Generous Paid Time Off, Employee Assistance Program, 401(k) with Employer Match (Traditional & Roth), Hotel Discount Travel Program for Associates & Family, Exclusive Discounts on Travel, Entertainment & Retail, Ongoing Training & Development Programs, Real Career Growth Opportunities across our expanding portfolio. $85,000 - $95,000

This company is an equal opportunity employer.

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