Application Systems Engineer (TIDE)
- Designing the service topology required to support the reliability and availability of TIDE's business-critical applications.
- Extending the functionality of the TIDE web platform to maximize performance and availability.
- Implementing monitoring solutions that assist in the proactive identification of problems in TIDE's production and test software service environment. This role performs application systems engineering, maintenance, and design and support activities for all business applications. The ASE determines how to best integrate application components for optimal performance and designs the infrastructure layout. Key Responsibilities/Duties - what you will be doing
- Acts as primary point of contact between the TIDE group, Point32Health IT, and Managed Service Provider (MSP) staff.
- Coordinates maintenance of business applications across platforms.
- Defines system topology for enterprise business services.
- Monitors, reports, and analyzes metrics to meet or exceed the business' expectations for availability and performance of critical enterprise services.
- Works with Point32Health IT and MSP to create high availability, redundant service deployments.
- Maintains documentation that defines and describes the service environment.
- Troubleshoots and provides production support for applications across platforms.
- Provides input to plan, develop and document security audit responses, enterprise recovery plans, and disaster recovery guidelines.
- Engages in monitoring and environmental tuning to identify areas where optimization is necessary.
- Defines system requirements for applications.
- Monitors performance tests, approach to performance tests and defines the correct tests to be used.
- Collaborate with Product Owners for planning and requirement gathering for TIDE projects.
- Perform root cause analysis on high severity issues.
- Other duties and projects as assigned.
- Required (minimum): BS, Computer Science or equivalent
- Required (minimum): 2-5 years related experience
- Experience with the following programming languages:
- Java
- Python
- Javascript (Typescript, React.js, Node.js)
- PHP
- Experience with 1 or more of the following cloud providers.
- Microsoft Azure (preferred)
- Amazon AWS
- Google GCP
- Experience with 1 or more of the following host platforms:
- Apache Tomcat
- Windows IIS
- NGINX
- Experience working with version control software (GIT)
- Experience working with collaboration technologies such as:
- Jira Software
- Confluence
- Listens well and clearly expresses questions to elicit understanding. Actively listens to colleagues and applies information gathered to work assignments.
- Proactively and regularly interacting with others, via written and verbal communications.
- Demonstrates positive, respectful, and professional communications style in written communications, group meetings, and individual meetings.
- Communicates and escalates issues to peers, team leader/manager, and others, as appropriate
- Ability to effectively communicate technical information to the business.
- Demonstrates leadership through individual contributions:
- Positive and professional attitude and interactions
- Taking initiative to collaborate with and assist team members
- Demonstrates self-motivation and persistency in successful completion of assignments
- Tasks are performed across multiple platforms
- Must understand dependencies among systems and across departments in IS
- Broad experience rather than depth in one specialized area of expertise
- Maintain expert level of industry and technical knowledge base
- Must be able to work under normal office conditions and work from home as required.
- Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
- May be required to work additional hours beyond standard work schedule.
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