Associate builder - communication delivery

Become a part of our caring community and help us put health first

Become a part of our caring community

At Humana, we're committed to delivering timely, accurate, and compliant communications that support our members' healthcare journeys. As an Associate Builder on the Communication Delivery and Execution team, you'll play a key role in building and executing regulated communications for Medicare and Medicaid audiences. This role focuses on operational excellence, regulatory compliance, and personalized member engagement-without people management responsibilities.

Role Responsibilities

• Build and configure regulated member communications using approved prototypes and content within designated platforms.

• Execute communications across multiple channels (print, digital) with a focus on accuracy, compliance, and timeliness.

• Support the design and deployment of ultra-personalized, dynamic, communications using OpenText Exstream Dialogue .

• Collaborate with business partners to review and clarify requirements, offering constructive feedback and recommendations.

• Address and resolve any implementation challenges and provide guidance on technical build processes.

• Perform unit testing to verify that all requirements and code function as intended, and to confirm that data transmits accurately within communications.

• Conduct defect analysis by investigating and identifying root causes, determining appropriate resolutions, and overseeing the implementation of corrective actions.

• Maintain documentation, version control, and audit trails for communication builds and updates.

• Collaborate with Regulatory, Compliance, Marketing, and Operations teams to support communication workflows and intake processes.

• Participate in quality assurance reviews and contribute to process improvements that enhance delivery accuracy and efficiency.

• Serve as a subject matter resource for OpenText Exstream Dialogue capabilities and support best practices following processes/procedures.

Use your skills to make an impact

• Deliver compliant communications that meet CMS and state-specific requirements.

• Help streamline execution processes to improve speed-to-market and reduce errors.

• Ensure member-facing materials are built with precision, consistency, and regulatory alignment.

• Contribute to a culture of collaboration, agility, and continuous improvement.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in Communications, Marketing, Information Systems, or a related field; or equivalent combination of education and/or experience in number of years.

• 3+ years of hands-on experience with dynamic document creation within OpenText Exstream Dialogue, or other Customer Communication Management software.

• Workflow and knowledge of document compositions, style sheets, variables, rules, functions, tables, and document flow to determinebest approach for coding options.

• Driver file mapping and understanding of how to map variables for use in document creation.

• Application analysis experience (unit testing).

• 1-2 years of working experience in advanced tables, AFP/PDF output creation, PDF-Pass through, language layer, multi-language output creation and double-byte (DBCS) application creation experience.

Preferred Qualifications

• Adobe InDesign, Illustrator, Photoshop, Acrobat experience.

• Background working in regulated industries such as healthcare or financial services or with compliance-driven communications.

• Use of communication platforms, content management systems, and workflow tools.

• Knowledge of CMS, Medicaid, and Medicare regulations.

• Background in marketing operations, fulfillment processes, and Agile methodologies.

• Ability to work independently and collaboratively across cross-functional teams.

• Strong attention to detail, organizational skills, and ability to manage multiple priorities.

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:

• Health benefits effective day one

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$86,300 - $118,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-29-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our