Customer Service Representative (Chelmsford)

InTouch Labels & Packaging is a leader in the craft beer and spirits industry for custom label printing. We offer a wide range of printed label products for breweries and distilleries, including labels for cans, bottles, keg wraps, and custom printed keg collars. As we continue to grow, we are looking for a full-time Customer Service Representative to join our team. The ideal candidate will have excellent computer skills along with a passion for providing the best customer experience.

We operate within the Avery® North America division of CCL Industries (), a world leader in specialty label and packaging solutions for global corporations, small businesses and consumers. Our main production facility and offices are located in Chelmsford, Massachusetts.

What we offer:

• Competitive base pay $24 - $26/hour based on knowledge, skills and relevant work experience.
• Quarterly Bonus Potential
• Comprehensive benefits including, Medical, Dental, Vision, Company Paid Short-Term & Long Term Disability and Life Insurance
• 401k program with very Generous Company match
• Work Life Balance - 12 company paid holidays, Paid Vacation and Paid Sick Time
• A company culture that values individual contributions.
• Professional Development Opportunities

What you will be doing:

• Learning the industry’s products including materials and label specifications.
• Quickly & efficiently enter customer orders.
• Review order details for accuracy before submission to production.
• Organize & maintain customer accounts.
• Notifies all relevant team personnel of any rush or special orders with clear and fluid communication.
• Work closely with sales team in selecting label materials, sizes, and printing options based on the customer needs.
• Troubleshoot any order discrepancies or issues.
• Interact with customers via phone or email in a professional and timely manner.
• Maintain strong relationships with customers by providing proactive communication and support.
• Identify opportunities to improve the order entry process and enhance customer experience.

What you need to succeed:

• Strong verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong computer, phone and technology skills
• Must be professional, reliable and have a positive attitude
• Ability to work in a fast pace environment

All offers of employment are based on the successful completion of a pre-employment background check. InTouch Labels & Packaging, division of Avery Products is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee’s employment at any time with or without reason or notice.

Thank you for your interest! Please send your resume when responding.