Associate director end user

Job Description

Vertex is seeking an experienced Associate Director to lead the day-to-day operations of our global End User Compute (EUC) platforms with a focus on end user experience of the highest quality. This role will focus on Modern Workstation Engineering & Architecture to deliver secure, compliant, and seamless Windows and Mac workstation and mobile experiences across Vertex’s regulated life sciences environment. The successful candidate will drive operational excellence, governance, lead offshore delivery teams, and shape the future of EUC in the age of AI-driven transformation.

Key Duties and Responsibilities

• Lead daily operations of global EUC platforms, ensuring reliability, seamless end user experience, compliance, and performance across workstation and mobile environments.

• Manage and optimize key technologies including Microsoft Intune, SCCM/MECM, and Nexthink.

• Oversee offshore delivery teams, ensuring accountability, quality, and timely execution of operational tasks.

• Collaborate with engineering and information security teams to align operational delivery with strategic roadmaps.

• Drive continuous improvement and innovation in EUC services, anticipating future needs and integrating emerging technologies.

• Ensure compliance with regulatory standards and internal policies across all EUC platforms.

• Partner with cross-functional teams including Clinical, Research, Commercial, and Corporate functions to deliver exceptional employee experiences.

• Support financial planning, budgeting, and vendor management for EUC operations.

• Champion change management and foster a culture of agility, AI innovation, and excellence.
  
  

Knowledge and Skills

• Deep technical expertise in workstation platforms and endpoint management tools (Microsoft Intune, SCCM/MECM, Nexthink).

• Proven leadership in managing large-scale, regulated IT environments, preferably in life sciences or biopharma.

• Demonstrated ability to drive innovation and adapt to emerging technologies, especially AI-driven trends in EUC.

• Strong understanding of compliance, data privacy, and security standards.

• Experience leading offshore teams and managing global operations.

• Ability to translate business needs into scalable technical solutions.

• Skilled in project management, stakeholder engagement, and cross-functional collaboration.

• Excellent communication and influencing skills across technical and non-technical audiences.
  
  

Education and Experience

• Bachelor’s degree in Computer Science , Engineering, or related field or relevant experience: advanced degree preferred.

• Minimum 10 years of experience in IT operations, with at least 3 years in a leadership role.

• Experience in regulated industries (biotech, pharma, healthcare) strongly preferred.

Pay Range:

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid : work remotely up to two days per week; or select
2. On-Site : work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]