Director/Senior Director, Commercialization Operations

The Company:
It’s not often you get the chance to make a real impact on the lives of others, while expanding your own possibilities. You’ll find that rare opportunity at PharmaEssentia USA Corporation. Join us, and let’s transform lives, together.

PharmaEssentia USA is a rapidly growing biopharmaceutical innovator. We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology, with one product approved in The United States and a diversifying pipeline. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking.

Founded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taipei Exchange (6446) and are expanding our global presence with operations in the U.S., Japan, South Korea and China, along with a world-class biologics production facility in Taichung.

Position Overview:
The Director/Senior Director, Commercialization Operations leads the strategic and operational support for Sales, Medical and Market Access field teams and internal stakeholders by managing analytics, technology systems, and processes to drive data-informed decision-making and enable effective field execution.

Key Responsibilities:
These may include but are not limited to:

• Lead the administration point of contact function for the field teams, ad hoc requests and work seamlessly with internal stakeholder to resolve questions/issues.
• Support compliant field enablement through appropriate credentialing, aggregate spend reporting, field material review process management and incentive plan design and tracking.
• Establish and maintain the analytic and operational infrastructure and processes for supporting the US commercial organization.
• Support the day-to-day reporting and analytics of key performance indicators (KPIs)
• Create reporting and dashboards for field leadership and HQ monitoring of field activities.
• Lead field optimization based on data-driven decision making, including alignment, effectiveness of promotional activities and customer segments/channels.
• Collaborating with Commercial stakeholders to define, design, deliver and maintain technology solutions that align to Commercial’s business strategic direction.
• Manage technology systems (CRM, CDW, MDM, etc) to enable implementation of key strategic objectives.
• Drive successful end-stage delivery efforts for technology initiative supporting Commercial Operations, Field Sales, Field Medical, Payer Field Teams and Marketing – including testing, training, deployment, data migration, cutover, user adoption and continuous improvement.
• Coordinate with IT colleagues providing partnership and delivery services for other areas of the organization to drive alignment, interoperability, and effective handoffs of data and processes among a breadth of technology solutions.
• Develop a high performing and diverse team by attracting, selecting, developing and retaining talented individuals positioned to meet PharmaEssentia’s commercialization strategy.

Qualifications:

• BS and Advanced degree desired (MBA, PhD, MS in scientific/analytical field).
• 8+ years of experience in building and supporting commercial operations CRM system, analytics tools (Tableau/Power BI) and data warehouse production environments.
• Demonstrated ability to effectively organize and motivate cross functional teams.
• Ability to actively anticipate, track and plan for risks, issues, dependencies, resourcing and contingencies.
• Experience working with all levels of management and consulting with key business stakeholders. An ability to influence for greater outcomes.
• Strong team player who has a customer service approach and is solutions oriented.
• Attention to detail and the ability to work individually, within a multidisciplinary team as well as with external partners and vendors.
• Sales and/or Account Management experience, preferred.
• Familiarity with common healthcare datasets (Claims, Specialty Pharmacy, 867, 852).

Travel Requirements:

• Up to 10%, including field visits and headquarters meetings.

EEO Statement
At PharmaEssentia USA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. PharmaEssentia USA believes that diversity and inclusion among our team are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. PharmaEssentia does not accept unsolicited agency resumes. Staffing agencies should not send resumes to our HR team or to any PharmaEssentia employees. PharmaEssentia is not responsible for any fees related to unsolicited resumes from staffing agencies.

At PharmaEssentia, our goal is to treat as many people with cancer as possible. That means challenging the status quo with better science that leads to better lives. By joining our team, you will not only expand your own possibilities, but you will contribute to expanding options for people with cancer.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At PharmaEssentia, our goal is to treat as many people with cancer as possible. That means challenging the status quo with better science that leads to better lives. By joining our team, you will not only expand your own possibilities, but you will contribute to expanding options for people with cancer.